Customer Service Entry Level
Resume:
SUMMARY
SKILLS
EXPERIENCE
CARRI
SLAUGHTER
*********@*****.***
Fort Worth, TX 76134
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
• Market research
• Sales development
• Client relations
• Sales Forecasting
• Purchase agreements
• Contract negotiation
• Client relationship management
• Networking and business development
• Sales strategies
• Microsoft Office
ADMINISTRATIVE SUPERVISOR 10/2022 to Current
NTX Custom Cabinets - Weatherford, TX
Conducted staff performance evaluations to monitor progress and individual skills.
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• Monitored office inventory to maintain supply levels.
• Directed and oversaw office personnel activities. Organized and maintained filing and document management systems by coordinating, archiving and purging files.
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Developed administrative processes to achieve organizational objectives and improve office efficiency.
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Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
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Updated details in company database by keying in customer contacts and delivery dates.
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• Maintained inventory in supply closet to prevent shortages. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
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• Directed customer communication to appropriate department personnel. Composed and edited complex and sensitive correspondence, reports and documents.
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Recruited, trained and developed administrative team to support corporate growth and objectives.
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Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
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• Maintained office supplies by checking inventory and ordering items. Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
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Answered phone calls, provided information and connected callers to appropriate personnel.
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Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
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Tracked and submitted employee timesheets to accounting department for payroll processing.
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Collected, calculated and reported on expenditure and statistical data to inform senior management.
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Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
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LICENSED REALTOR® 10/2018 to Current
Jparealestate - Fort Worth, TX
• Managed real estate transactions from initiation to closing.
• Scheduled home viewings with potential buyers.
• Negotiated contracts and educated sellers and buyers about legal disclosures.
• Maintained current and accurate CRM database of prospective customers. Hosted property tours and open houses to generate property interest and network with potential clients.
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Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
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Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
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• Generated list of properties to meet specific client needs.
• Researched and determined competitive market price.
• Represented buyers and sellers in major real estate transactions.
• Promoted listings on social media and print advertisements. Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
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Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
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Promoted properties via advertisements, open houses and multiple listing services.
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ADMINISTRATIVE ASSISTANT 04/2014 to Current
Perfect Pool Service - Fort Worth, TX
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
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Developed administrative processes to achieve organizational objectives and improve office efficiency.
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Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
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Updated details in company database by keying in customer contacts and delivery dates.
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• Maintained inventory in supply closet to prevent shortages. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
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• Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to accounting department for payroll processing.
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Collected, calculated and reported on expenditure and statistical data to inform senior management.
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Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
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CHILDCARE PROVIDER 04/2014 to 04/2016
Meems' Lil' Monsters - Fort Worth, TX
• Sanitized toys and tables to maintain clean, safe environment. Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
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Assisted children in development of social, communication and problem-solving skills.
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Cared for children of various ages and assisted with feeding, dressing and directing activities.
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• Used positive reinforcement and behavior modeling to instill discipline in children.
• Secured indoor and outdoor premises to protect children.
• Organized and planned age-appropriate reading, crafts and music lessons.
• Balanced schedules to promote optimal rest, play and educational periods.
• Discussed developments, behavior and concerns with parents or guardians.
• Recorded behavior, food and medication dispensing information.
• Developed and implemented age-appropriate lesson plans.
• Maintained safe, healthy and comfortable childcare environment. Supervised circle time, free play, outside play and learning and developmental activities.
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• Enforced rules to teach good manners and maintain safe environment. Monitored children's play activities to identify additional learning opportunities or behavioral issues.
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• Assisted children with social, emotional and behavioral development.
• Maintained developmentally appropriate environment. Provide positive mentorship for social and emotional skills development through behavior and speech activities.
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• Improved behavior by employing positive management strategies. ADMINISTRATIVE MANAGER 09/2008 to 04/2016
Speech Enterprises, Inc. - Arlington, TX
Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
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• Delivered comprehensive training to maintain compliance requirements.
• Monitored office inventory to maintain supply levels.
• Identified and solved problems to enhance management and business direction. Oversaw CRM updates and backups, report generation and troubleshooting requisition.
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• Organized workflows to improve efficiency and reduce operating costs.
• Created and maintained operations manual to document systems and standards. Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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Oversaw efficient receiving and inventory management to keep stock within optimal levels.
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• Cross-trained in every store role to maximize operational knowledge. Addressed internal and customer-related issues each day and affected strategic resolutions.
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Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
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Automated office operations, managed client correspondence and tracked records.
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Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
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MANAGER OF OPERATIONS 08/2007 to 09/2008
Super Suppers Perrysburg-maumee - Arlington, TX
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
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Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
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Conducted performance reviews providing coaching and feedback to benefit both company and employee.
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Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
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Delivered positive customer experiences by implementing effective quality assurance practices.
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Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
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• Established organizational vision and developed strategies to achieve sales and EDUCATION AND
TRAINING
customer service goals.
• Evaluated invoices and shipping paperwork for accuracy and compliance. Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
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• Replenished inventory to maintain par levels.
Inspected production areas to identify and correct unsafe or unauthorized practices.
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Reduced costly waste in manufacturing by identifying and eliminating overproduction.
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CUSTOMER SERVICE REPRESENTATIVE 10/2006 to 09/2008 Mardel Christian & Education - Fort Worth, TX
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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• Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans.
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Fielded customer complaints and queries, fast-tracking them for problem resolution.
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• Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Consulted with customers to determine best methods to resolve service and billing issues.
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Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
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• Made outbound calls to obtain account information. Remained constantly aware of customer activity to ensure safe and secure shopping environment.
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• Assessed customer needs and upsold products and services to maximize sales.
• Set up and activated customer accounts.
RECEPTIONIST ADMINISTRATOR 07/1995 to 07/1998
Nelda Cuniff, DO - Burleson, TX
• Handled diverse needs for clients in-person, by phone or through email.
• Displayed professional standards at reception desk to impress visitors.
• Maintained office supply inventory and placed orders to meet demand. Coordinated appointment calendar and balanced schedules to promote optimal productivity.
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• Obtained and processed payments from clients for products and services.
• Managed office cleaning and sanitizing to comply with infection control protocols. Greeted customers, answered general questions and directed to appropriate locations.
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• Monitored schedules and calendar obligations for executives. Implemented new recordkeeping and documenting systems to improve organization and traceability.
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Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
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Champion Real Estate School - Fort Worth, TX
Licensed Realtor
Real Estate, 10/2018
Weatherford College - Weatherford, TX
CNA/BLS Certification
07/1987
REFERENCES
Western Hills High School - Fort Worth, TX
GED
05/1987
Teresa Johnson
Friend for 30+ year
Sgt Quachita Sheriff Department
Dan Johnson
Friend for 17 years
SWAT Quachita Sheriff Department
Teri Swinney
Friend for 2 years
Cosmotologist
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