Customer Service Representative
Resume:
Maria Smalls
Sales Consulation
Middle River, MD 21220
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Caliber Collision - Cockeysville, MD
July 2021 to Present
• Greet all customers in a timely, friendly and professional manner
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers
• Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
• Follow up on all DRP assignments present and past in order to maintain sales for the center
• Maintain DRP logbooks and Enterprise ARMS by 9am daily
• Secure proper payments; DRP DTPS completed as required
• Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc.
• Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable) Owner/Operator
D&M Halo Transportation Express LLC - Baltimore, MD January 2021 to Present
CEO of a small freight delivery company. Family owned business Sales Consultant
Value City Furniture - White Marsh, MD
July 2019 to June 2021
Greet Guest, allow them to shop as they choose. Close sale and complete selling process by up selling them with credit options, that would offer 60 month financing. Complete all paperwork and submit to lender for approval.
Automotive Sales Representative
HERITAGE PARKVILLE HONDA
December 2015 to March 2018
Assign leads converted them into sales.
Close 30% of the leads on a consistent bases that is the primary source of my income. CEO
OFF THE KUFF - Waldorf, MD
April 2010 to October 2015
Owner of Men's Clothing Store. Successfully runs and manage, analyze increase profitability margins. Manage all financials including AP, AR, and marketing initiatives. Machine Operator
PHILIP MORRIS - Richmond, VA
July 1979 to September 2009
Team Leader. Streamlined manufacturing to increase work flow. Analysis of existing gaps wishing area to determine needed savings procedures, which increased production by 23%. Operator - Maintained production of the cigarette maker mechanism which manufactured and controlled the quality of cigarettes. Controlled and adjusted data for manufacturing products. Education
High School Diploma in General Business
Varina High School - Henrico, Virginia, US
June 1976
Skills
• Customer Service
• Manufacturing
• Sales
• Nail Care
• Upselling
• CRM Software
• Cold Calling
• English
• Business Development
• Salesforce
• Marketing
• Interior design
• Sales management
• Loan processing
• Negotiation
• Banking
• Cash handling
• Organizational skills
• Customer service
• Dealership experience
• Freight
• Manufacturing
• Cold calling
• Microsoft Word
Additional Information
Barber Stylist Certificate - License Nail Technician 9709 Langley Rd. Middle River Md.21220 804-***-**** *********@*****.***
Contact this candidate