Kristina Martin

*** ****** ****, ********, *******, 31906, US • 762-***-**** • ad1iox@r.postjobfree.com Excellent interpersonal, critical thinking, and problem-solving skills are combined with a personable, amiable, and open communication style. Problem resolution

Team building

Invoice generation

Insurance billing

Inventory management

Team management

CCTV

MS Office

Supervision

Relationship development

Criminal Justice - Associate of Arts - 2024

Georgia Military College - Columbus, IN

High School - 2018

G W Carver Highschool - Columbus, GA

Community Living Coach - April, 2019 to July, 2023 UCP of Georgia - Atlanta, GA

Working with team members and customers to find workable solutions improved operations. Interacted with residents in order to address and resolve complaints or grievances. Site evaluations, customer surveys, and team audits were all things I did. Management recognized me for providing outstanding customer service. Led meetings to hear resident concerns and educate them on policy and procedure changes every quarterly. Quickly responded to crisis situations to maintain calm and determine the level of assistance required. Held weekly meetings with directors to assess and advocate for resident needs, as well as to propose solutions and strategies to improve resident care and satisfaction.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Relations Representative - March, 2018 to June, 2023 Afni - Opelika, AL

Adhered to strict quality control policies and procedures during customer interactions. Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales. Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales. Achieved a high sales percentage with a consultative, value-focused customer service approach. Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals. Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions. Talked to customers to figure out the best ways to solve service and billing issues. Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs. Used a consultative sales approach to understand customer needs and make relevant recommendations. Collaborated with management to come up with proactive customer service solutions and put them into action. Worked with shipping companies to coordinate and track materials movement to and from customers. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs. Explained billing procedures to customers, processed payments, and assisted with payment option setup. Quickly investigated and resolved customer complaints and inquiries. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.

Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas. Customer Service Representative - February, 2021 to December, 2021 TSYS - COLUMBUS, GA

Used a consultative sales approach to understand customer needs and make relevant recommendations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Made a proposal

Provided each customer with exceptional service by listening to their concerns and answering their questions. Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Cashier Team Lead - July, 2019 to January, 2021

ZAZBY - Columbus, GA

Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.

Checked customer prices and processed sales by scanning barcodes. Counted drawers quickly and accurately at the start and end of each shift. Kept an eye out for security issues and potential dangers. Used a point-of-sale system to enter orders, process payments, and issue receipts. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Trained 25 to 35 new salespeople each quarter.

Examined and resolved discrepancies between accounting data and cash drawer data. Completed all daily tasks and special assignments in a timely and high-quality manner.