Dwight R. Andrews, B.Sc. IT

(***) *** - ****

ad1iok@r.postjobfree.com

Skills

- Windows 10 / 11

- LAN / WAN / WLAN

- TCPIP / DNS / DHCP

- Active Directory

- Microsoft 365

- Google Workspace

- Home & Office Networking

- Multi-Factor Authentication

- Verifone PoS & Fuel Systems

- Datacard ID Printing Systems

Experience

Trinidad Systems Limited

Card Technology Solutions Specialist

Support Verifone PoS devices and Fueling Systems Hardware & Software Support Entrust Datacard Financial Hardware Devices & Software Applications Caribbean Tech Trendz Limited

IT Assistant

Manage training material and labs for training sessions Setup network monitoring devices at potential clients’ offices DRB Capital

Support Engineer

Setup, install & troubleshoot Computer Hardware, Software Applications, Network devices and peripherals

Manage Users and Computers in Active Directory

Tone-out and patch-in network connections

Setup, implement and manage VPN Connections & Microsoft MFA NBC Telemundo

Desktop Support Technician

Setup, plan and install computer hardware, cable management and peripherals Manage and maintain inventory of all supplies required for installation at workstations

Assurant

Desktop Support Technician

Install Windows 7 / 10 using imaging software

Install Office 365 & user specific applications

Provision and deploy computer hardware, network devices and peripherals Recover equipment from terminated users

Royal Caribbean Limited

Desktop Support Technician

Install and support Windows 7 Operating System

Perform break-fix repairs on laptop computers

Install and support Office 365 accounts

Manage users’ passwords in Active Directory

Install user specific applications and departmental network devices Provision and deploy new machines

Caribbean Housing Limited

IT Administrator

Install and support Windows 7 / 8.1 / 10 Operating Systems Install and support Office 365, AutoCAD & other miscellaneous applications. Provision and deploy computer hardware to new and existing end users Provide local and remote support to head office and site offices Maintain, troubleshoot and resolve issues with computer and networking hardware, devices and other peripherals

Education

Oct 2020 - Present

Jan 2013 - Aug 2017

Aug 2017 - Oct 2017

Nov 2017 - Dec 2017

Jan 2018 - May 2018

May 2018 - Dec 2018

May 2019 - Dec 2019

University of Bedfordshire

(Oct 2020 – July 2021)

Bachelor of Science Degree in

Information Technology

Caribbean Tech TrendZ Ltd

(Oct 2015 – Feb 2016)

Office 365

Server 2008/2012

ITT Technical Institute

(Oct 2005 – July 2007)

Associate of Science Degree in

Computer Network Science

Bordercom International

(Nov 2008)

CompTIA A+

CompTIA Net+

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