CHUCK

DIAZ

Allen, TX *****

913-***-****

ad1in7@r.postjobfree.com

linkedin.com/in/chuckdiaz

Skype: live:chuck.diaz_1

PROFESSIONAL SUMMARY

Program/Project Manager, Product Owner, Scrum Master, Agile Coach, and ScrumMaster A highly versatile and responsible IT leader with 8+ years' experience as a Product Owner, and 16 years as a development manager who has been responsible for successfully executing projects in domains such as E-Commerce, Telecommunications, Healthcare, Aviation, Gas and Oil, and the financial industries and who is a leader and mentor with a very strong understanding of systems, process flows, the analysis of existing systems and business models to ensure contingency planning and work around for system failures.

EDUCATION

Masters: MBA & IT Management

Colorado Technical University

Colorado Springs, Co

GPA: 3.9

Masters: EE/ CS

Control Data Institute

Anaheim, CA

GPA:4.0

SKILLS

Banking, Telecommunications, Transportation, Aviation, Healthcare

Continuous Integration (CI) and Continuous Delivery/Continuous Deployment (CD)

Web Development .Net, Java, XML,CSS

Relational Database Management Systems

Leadership and Team Building

Training and Development

Performance Metrics and KPIs

Continuous Improvement

Business Dependency Management

Communication and Collaboration

Strategic Planning

S/W Development & Infrastructure – 20 Years

Data Migration, Data Modernization – 10 Years

eCommerce – 8 Years

Azure Cloud Services – 6 Years

SQL – 9 Years

Power BI – 9 Years

Tableau – 3 Years

Jira & Confluence – 12 Years

AHA – 2 Years

Service Now – 3 Years

IT & SDLC – 20 Years

Agile – 16 Years

Waterfall – 19 Years

DevOps – 10 Years

Executive Presentations – 20 Years

Stakeholder Communication – 20 Years

Vendor Management – 16 Years

Contract Negotiations – 15 Years

Finance – 18 Years

Credit Card Services – 9 Years

CERTIFICATIONS

PMP

Scrum Master

Product Owner

Enterprise Agile Coach

Six Sigma Green Belt

EXPERIENCE

Product Owner, Product Owner, Scrum Master/Project Manager and Development Coach

Various Clients

Feb 2023 - Present

Working with various clients assisting them in various areas of their projects and/or providing their teams with coaching on achieving their goals.

Accomplishment(s):

My accomplishment during this period is a personal one in that I have successfully been able to go back to old clients in the past and offer them my services working from home after being injured in a car accident in January 2023. While I looked for permanent contract placement working from home.

I can only say that I have been successful at getting this work because of the customers past experience with my services and proves that doing not just the job, but doing the job well is the best refence anyone could have.

Program Manager / Product Owner

CSI Technologies @ PSCU St Petersburg, FL

January 2022 – Dec 2022

Product Software Development Program Manager at one of the largest Financial Institution/Credit Union services providers working directly with all the software development team, the data product owners & all impacted sales & customer services teams in providing optimal services to our FIs and CU customers. Identified areas of improvement in PSCU's services delivery. Called upon at times to work with individual product team as Scrum Master to further the development of the product.

Accomplishment(s)

Development of Migration Plan - establishment of a comprehensive migration plan for transitioning the onsite Oracle Data Warehouse to the new Azure Data Warehouse platform. This was accomplished by collaborating with the cross-functional team assigned to define the project’s scope, objectives, and timelines, ensuring alignment with business goals and minimal disruption to operations.

Conducting and completing the technical evaluation, performing the data mapping of PSCU’s data, conducting our risk analysis and development of our mitigation plan while training the team in agile practices and transferring knowledge.

Both of these accomplishments were the result of working with the IT Teams to identify both strengths and weaknesses of the teams, the identification of potential leaders and the implementation of analytical tracking (KPIs via JIRA) of the team’s performance, deliveries, and responsiveness to development practices.

Program Manager/Product Owner

Tek Leaders @ Cummings Columbus, IN

January 2021 – December 2021

Lead a contracted team in conducting a Multi-Million Dollar Data Migration/Transformation program of a large on-premises Exadata data warehouses to the Azure cloud, establishing a Data Lake, that landed on Synapse taking full advantage of Data Lake’s capabilities and have the program completed within 12 months.

Accomplishment(s):

The successful completion of the data migration in 11 months, leveraging the scalability and flexibility of the Azure platform, the Data Lake provided a centralized repository for diverse data sources, enabling streamlined data management and analytics. That utilized the full capabilities of Azure Synapse Analytics to unlock the full potential of the Data Lake.

To successfully achieve what I had to accomplish, I leveraged my leadership skills to organize and motivate the team, set clear objectives, and provide continuous guidance. By fostering a collaborative and results-driven culture, I ensured that each team member contributed their expertise effectively, enabling us to meet or exceed project expectations. The team’s successful delivery of this multi-million-dollar initiative reflects not only the team’s technical proficiency but also their effective teamwork when lead in the right direction.

Application Delivery Manager/Product Manager

American Airlines Fort Worth, TX

January 2015 – March 2020

Initial 6 months at American I worked as a contracting Project Manager for Tek Systems and was then hired on FTE as a Software Development Manager overseeing the 17 individual delivery teams who addressed request for modification, or development of new applications supporting American Airlines Pilots needs or training. As well as acting as the Principal Product Owner /Program Manager for projects, ensure that our client’s needs were/are met.

Achievement(s)/Accomplishment(s):

1)During my time at American Airlines, I was able to take 17 individual teams and transform them into a unified force, ensuring synergy in operations and a shared sense of purpose and cultivating a team culture that prioritized their quality of work by instituting a rigorous quality control process, providing continuous training and development opportunities to empower to excel in their roles. As well as fostered a deep understanding within the team of the business’s dependency on our deliveries. All this allowed us to spearhead initiative to optimize our team’s resources and processes, which resulted in significant cost savings without compromising performance or output quality. Implemented lean methodologies and efficient resource allocation strategies to enhance the team's cost-effectiveness.

2)The other accomplishment that I am especially proud of Is the design, development, and Implementation of the Pilot Selection and Onboarding System that I had the privilege and opportunity to Introduce and ultimately, implemented for the Pilot HR team at American Airlines, which also won me a me the CEO/CIO that year as the Influential IT Person of the Year. It was truly an honor to have been given this award in front of my peers.

EDUCATION

Master of Science (M.S.) - Information Technology and Business

Colorado Technical University, Colorado Springs, Colorado June 2007

Dean's List, Summa Cum Laude

AWARDS

Consultant Award, 2016 TEKsystems

CTO Excellence Award, 2007 Sprint

CIO Distinguished Manager, 2004-2007 Sprint

CIO Recognition Award, 2016 American Airlines

PATENTS

Awarded Patents:

Telephony - Still Image Sharing

Telephony - Video

Network Communications – Firewall Prerecorded Motion Video

VPN Resources Sharing

Telephonic Addressing

Voice & Video Synchronization

Auto Attendant Video Sessions

Telephony Video Services Provisioning

Video Telephony Integration

COMMUNITY SERVICE

Pilot - Angel Flight

Pilot - Pilots N Paws

Pilot – Captain Civil Air Patrol

Lecturer/Speaker & Demonstration Pilot - Challenge Air for Kids

Lecturer/Speaker, Demonstration, & Group Leader Pilot Young Eagles

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