JOHN E. VEESER ad1imi@r.postjobfree.com

*** ******* **** **, ** Box 134, New Ipswich, NH 03071 603-***-****

OPERATIONS…. ACCOUNTING / FINANCE…. SALES

Experienced executive with strong Sales Management, Operations, Accounting and Human Resources skills, emphasizing strong customer service and retention through team building and training in food service retail distribution and financial environments.

EXECUTIVE PROFILE

Extensive professional experience in Operations, Sales, Project Management, and Process Improvement. Demonstrated ability to recognize profit opportunity and manage and coordinate multiple projects in busy, high stress environments. Was one of a handful of managers to be promoted to GM before age 30. Creative, self-motivated, energetic, well focused with strong presentation, communication, interpersonal and organizational skills.

SUMMARY OF QUALIFICATIONS

Expertise and knowledge include such areas as:

-P&L Management - Sales Management -Human Resources -Accounting / Finance -Purchasing -Marketing & Advertising

-Leadership -Payroll & Benefits -Vendor Relations

-Customer Satisfaction -Training -MS Office

-Inventory -Policies & Procedures -Cost Containment

SELECTED ACCOMPLISHMENTS

Operations:

As an area troubleshooter, evaluated operation issues in Ohio and Pennsylvania. Set up programs to solve problems. Turned operation around from decreases to increases in sales and shopper report scores from lowest to highest within six months

Increased sanitation scores on monthly evaluations by developing and implementing daily and weekly kitchen and front of house cleaning schedules. Set up maintenance schedule for all kitchen equipment reducing wear and tear, breakage, downtime and employee frustration.

Reduced number of Cooks needed by 50% using own experience and ability to run high volume and stay calm under pressure. Trained others to run the exposition as a one-person position instead of two.

As a Food Service Director, managed school districts that ranged from two to six schools, grade levels PK-12. School populations were in ranges from a few hundred students to over 1000 per building.

Sales & Promotion:

Helped drive sales and meal participation in school districts by finding ways to use current USDA approved products while bringing innovative and desirable menu and a la carte items to the students – while still meeting the health demands of each individual district.

Negotiated with beer distributor to help him attain new accounts by paying for and setting up several displays in my restaurant as a test slot.

Developed several incentive programs to increase sales. Developed more in-depth training programs to increase sales.

Management:

Oversaw 13+ school districts within NH and VT during the school calendar year. During summer break, directed teams at 15+ summer camp facilities and summer feeding programs.

Took several underperforming facilities and turned them into profitable and model locations for the Fresh Picks Division of Café Services.

Became next promotable manager after one year of true “retail” experience, climbing over many 2+ year assistants with more experience with this major chain and overall retail experience.

Two management trainees were promoted to General Managers within eighteen months of starting the process under my guidance,

Constantly worked on training those employees within each office to maximize the potential of each candidate and keep customer satisfaction up and wait times and frustration down by empowering all employees to handle many tasks involved in daily operations.

Customer Service:

Became a CSR after 1.5 years with the bank with no previous banking experience. Set a high standard of customer service and satisfaction. Consistently met or exceeded sales goals set for me. Worked on customer retention by consistently following up with existing customers as products and services changed within the financial environment.

As a FSD and DM dealt directly with both school administration and parents to fit the demands of multicultural, dietary specific, and socio-economic areas and students within NH, MA and VT.

PROFESSIONAL HISTORY

FRESH PICKS CAFÉ LLC, NH

District Manager/Food Service Director 2010 – 2023

HAMPSHIRE FIRST BANK., NH

Loan Origination/Customer Service Representative 2008 – 2010

THE BON TON EATERY, NH

Owner 1/2008 – 6/2008

TD BANKNORTH, N.A., NH

Customer Service Representative 2004 - 2008

CVS PHARMACY, Merrimack, NH

Assistant Manager 2001 – 2002

RUBY TUESDAY 1992– 2000

General Manager

EDUCATION

BS, Hotel and Restaurant Administration, University of Southern Mississippi 1995

CERTIFICATIONS

*Serve Safe Certified

*Choke Safe and Compression Only CPR Certified

*Allergen Certified

*Scouts BSA Youth Protection Training Certified

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