KENNETH A. COOPER

909-***-**** ad1imf@r.postjobfree.com

Professional Summary

Skilled Operations, Program, and Quality Improvement Analyst with extensive experience in streamlining processes, verifying company data, delivering KPI's, tracking adherence with compliance regulations, managing projects, and liaising between internal and external customers. Substantial experience in analyzing complex disciplines, planning department audits, managing project teams, allocating resources, and using statistical methods to analyze information. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including stakeholders, staff, and customers. Skills

• Managing Projects & Assigning Deliverables

• Analyzing & Verifying Company Data

• Streamlining Processes & Meeting Deadlines

• Delivering KPIs & Developing Partnerships

• Using Statistical Methods to Analyze Information

• Organizing & Planning Department Audits

• Tracking Adherence with Compliance Regulations

• Analyzing Complex & Cross-Cutting Disciplines

• Creating Excel Spreadsheets to Track Processes

• Managing Cross-Functional Project Teams

• Liaising between Internal & External Customers

• Excellent Verbal & Written Communication

Technical Skills

Microsoft Office Suite, NetSuite, Salesforce, VLOOKUP, Google Suite, SAS/ERP Systems Professional Experience

Operations Analyst, Business Partner Operations 07/2022 to 11/2023 New Teacher Center

• Examined data to identify the importance/significance of problems and which methods were best to analyze information.

• Collected and organized information from sources such as computer data/sales orders to provide unit allocations.

• Efficiently gathered data, created spreadsheets, and displayed demand for certain program consultants and services.

• Developed and drove a sales/performance culture across the organization to increase results and encourage teamwork.

• Utilized statistical methods to analyze various information and strategically develop solutions to business problems.

• Collaborated with Partner Operations Managers to deliver on KPIs and efficiently manage channel mix operations.

• Organized and scheduled assessment days and related activities in the surrounding areas to cultivate partnerships.

• Advised management teams on data findings and recommended effective ways to resolve complications/issues. Program Analyst 11/2020 to 07/2022

US Department of Transportation, PHMSA

• Processed Fed-Ex, UPS, and DHL package deliveries as well as PCCLS to ensure budgets were approved on time.

• Organized and planned events and consistently coordinated visits from Headquarters to facilitate inspection activities.

• Collaborated with multi-disciplinary teams to analyze complex, cross-cutting disciplines and make sound conclusions.

• Managed calendars, coordinated travel, and oversaw project management tasks for the Director of the Western Region.

• Aided investigators and the Director of the Western Region with ordering supplies and PCCL purchasing orders.

• Edited proposals, organized reports, managed castle timesheets for 13 associates, and resolved time discrepancies.

• Understood, executed, and enforced best practices for program and project management operations for the company.

• Tracked warning letters in Excel Spreadsheets to ensure compliance with reviewed CMS non-compliance tickets. Quality Improvement Analyst II 03/2017 to 10/2019

Air Methods Corporation

• Designed and enhanced monitoring tools/reports, including testing, validating, and maintaining data integrity/accuracy.

• Verified that data was loaded correctly into systems and corrected anomalies with data research discrepancies.

• Analyzed trends and collaborated with the Quality Assurance Department Team to recommend process improvements.

• Created and maintained well documented dashboards, project timelines, and weekly status reports for multiple projects.

• Efficiently communicated project expectations and assigned deliverables to business units, including reminders/notices

• Managed assigned projects and reported the status of tasks or related problems to management teams for resolution.

• Ensured project documents were completed and provided management support in facilitating project work groups.

• Developed comprehensive plans to ensure reporting of Medicare Risk Adjustment and HEDIS complied with guidelines. Additional Experience

Research Assistant – County of Riverside – 10/2019 to 10/2020 Liability Claims Compliance Adjuster – Farmers Insurance/Bristol West – 05/2016 to 09/2016 Collector 1/Loan Recovery Compliance Specialist – Wells Fargo Home Mortgage – 01/2016 to 05/2016 Customer Service/Quality Improvement Footprints Coordinator – ABI Document Support Services – 01/2011 to 01/2016 Certifications

• Human Resources Management Certification – DeVry University – 04/2020

• Information Security Certification – DeVry University – 04/2019 Education

University of Redlands

Master of Art, Management

California State University – 12/2009

Bachelor of Art, Business Administration

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