Melissa R. Howell

Buffalo, New York ● 716-***-****

ad1ikm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

Dedicated to providing quality customer service

Ability to listen, communicate effectively and quickly establish rapport

Compliance with all safety rules and regulations

Able to maintain confidentiality

Enjoys contributing to a team effort and creating a positive work environment

Able to work with diverse populations

Computer skills: Microsoft Word, Excel, In-House Software, Power Point, Internet, Email EXPERIENCE

Gross Polowy LLC, Amherst. NY (6/2023 – 8/2023)

Bankruptcy Legal Assistant

Utilize Client Systems and Internal Systems to monitor Chapter 11 and 13 Plans

Advise attorney of Plans filed and send for review

Share the treatment of the lien with the Client as advised by our Attorneys; recommend Objections to

the Plan when indicated by the Attorneys

Draft Objections with guidance of our Attorneys; File with the Bankruptcy Court

Withdraw Objections when needed

Monitor for Confirmation Hearings to be scheduled; communicate with client

Other duties as deemed necessary by Manager and/or business needs HUNT Mortgage Corporation, Buffalo, New York (1/2021-2/2023) Community Reinvestment Mortgage Advocate

Conducted first time home buyers community outreach seminars

Created partnerships with community-based organizations

Remain in compliance with regulatory requirements

Community Reinvestment Act (CRA), Bank Secrecy Act (BSA) and Equal Credit

Developed and maintained relationships with homeowners, home buyers, home builders, realtors, attorneys, financial planners, and accountants

Capital Management, Buffalo, New York (10/2019-7/2020) & (4/2008-2/2010) Financial Debt Advisor

Assisted incoming and outgoing calls from clients with payment arrangements and or paying off entire obligation(s) within federal and state compliance and regulations FLARE Incorporated, Buffalo, New York (6/2014-10/2019) Housing Specialists / Rehabilitation Loan Consultant

Screened conventional and non-conforming residential rehabilitation loan applications

Ensured loans were in compliance with federal and state laws and regulations

Coordinated property preservation efforts for existing home owners and defaulted loans

Developed partnerships with residents and local merchants

Coordinated home buyer’s monthly educational class series

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OTHER RELEVANT EXPERIENCE

Kelly Temp Service, Mortgage Operations Analyst (Contract Positions) WHLD 1120 AM Radio, Account Executive (Disc Jockey, Show Host, Producer, Event Coordinator) Citi Bank NA, Financial Associate/Financial Investment Assistant United Cerebral Palsy Association, Residential Aide, Case Manager EDUCATION AND TRAINING

Mortgage Education Compliance, Federal Comprehensive Pre-Licensure SAFE Act - NMLS ID #556295 New York State School of Real Estate, Graduate, Mortgage Processor Bryant & Stratton College, Real Estate Paralegal Assistant, Business Management, Marketing Analysts, Accounting I, Accounting II, Economic Development

Community Action Board Member

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