LAXMANA MURTHY

Area Manager Outlet Operations Guest Relations Quality Assurance Business Development

Mobile: +91-728******* E-Mail: ad1ikl@r.postjobfree.com

LinkedIn Id: https://www.linkedin.com/in/laxmana-murthy-a4a979290 Skype: ad1ikl@r.postjobfree.com

Experienced Area Manager with over 14 years in the hospitality industry, seeking a leadership role to leverage expertise in operations, team management, and customer satisfaction to drive growth and enhance service quality.

PROFESSIONAL SUMMARY

Boasting over 14 years of hands-on experience in the hospitality sector, focusing on outlet operations, guest relations, and maintaining rigorous quality and standards.

Overseeing daily operations, team management, and ensuring top-notch customer experiences.

Pioneered individual staff coaching, set transparent performance benchmarks, and introduced professional growth training programmes.

Demonstrated ability in formulating procedures, defining service standards, crafting operational policies, and implementing cost-control measures to optimise efficiency and profitability.

Hands-on experience in ensuring the highest standards of service quality, always with a focus on total customer satisfaction.

Established a consistent record of prioritising and elevating customer service; adept at using feedback mechanisms to drive improvements.

Showcases exemplary leadership qualities, adept time management, and a proven ability to perform efficiently under high-pressure situations.

Championed the enhancement of service and hygiene standards through training, ensuring adherence to sanitation standards and driving retention strategies.

CAREER EXPERIENCE

Area Manager

Dr.Cafe (Coffee Shop & QSR), Saudi Arabia July 2019 – July 2023

Led and supervised day-to-day operations, with the ability to fill in employee roles during absences.

Maintained high service and sanitation standards across restaurant and lounge areas.

Leveraged interpersonal skills to lead and influence the team; consistently promoted trust, respect, and cooperation among members.

Prioritised exceptional customer service, actively understanding guest needs and using feedback to make improvements.

Provided individual coaching to staff to enhance service delivery and ensured daily customer expectations were surpassed.

Set clear performance standards for subordinates and regularly assessed performance, offering constructive feedback.

Recognised and addressed the team's educational needs, creating and delivering training programs for continuous professional growth.

Ensured fair treatment of employees and implemented strategies to improve job satisfaction and retention rates.

F&B Manager

Marg Krishniah Group of Hotels Apr 2017 - Apr 2019

Held a pivotal managerial role, overseeing hotel operations and ensuring a consistent guest experience.

Food & Beverage Manager

Luminous Group of Hotels April 2015 – Apr 2017

Led the food and beverage department, optimising service delivery, menu offerings, and overall guest dining experience.

Assistant Manager

Katriya Hotel & Towers (Fortune Group) Jan 2013 – Jan 2015

Assisted in the daily managerial tasks, enhanced hotel service standards, and ensured guest satisfaction.

Chef Indian Tandoori Tavaran, Australia Dec 2009 – Jan 2013

TECHNICAL ACUMEN

HOTELIER Software 2018 Module

Microsoft Dynamics

PMS Applications: Micros and IDS Module (4.1, Fortune Next V2.0, 6i)

Point of Sale (POS) GOLD and ULTRA.

MS-Office Suite (Outlook, Word, Excel and PowerPoint)

AREA OF EXPERTISE

Operational Leadership

Team Management

Guest Relations

Quality Assurance

Policy and Procedure Development

Cost Control

Quality Control

Conflict Resolution

Strategic Planning

Menu management

Vendor relations

OUTLETS Management

F&B Operations Management

Service Management

Sanitation and hygiene

Licensing and compliance

Inventory control

Customer Service

Event catering

EDUCATION

Hospitality Management & Catering Technology, AUSTRALIA, 2011

Diploma in Hotel Management and Catering Technology, Hyderabad, India, 2005-2008

PERSONAL INFORMATION

Date of Birth: 17-07-1987

Languages: English, Hindi and Telugu

Current Location: 407, Jayadarsini Arcade, Alkapuri Colony Rd No 1, Hyderabad Passport No: N0226477 Nationality: INDIAN

Contributed culinary expertise in a professional kitchen setting, creating diverse dishes, managing kitchen operations, and upholding the highest food safety and quality standards.

NOTEWORTHY ACHIEVEMENTS

Got promotion internally during 2017

Worked with different portals to increase off-season sales

Conducted classes and trained staff (30 no) on service and hygiene standards

Achieved platinum badge for April and May 2016

Increased sales by 14% between 2011 & 2013

Reduced the number of employees from 40-30, saving over $ 30,000 per month in labour costs.

Managed company annual budget of $ 2 00,000.

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