M A Customer Service

D E I D R E J O N E S

A D M I N I S T R A T I V E

281-***-****

de idr e j o n e s025@g m a i l . c o m

Onalaska Texas

P R O F I L E S U M M A R Y

I am looking forward to bringing my personality to your company. I am witty and outgoing. I work hard and strive to be the best at all things I do. If given the opportunity I believe I can shine, and have you sure that you'd be skipping the piece that's been missing in your company.

P R O F E S S I O N A L S K I L L

• Microsoft office

• Dependable

• Hardworking

• Filing

• Typing (48wpm, 98%accuracy)

• Multiline phone

E D U C A T I O N

Educational Qualification/ Degree, Major Ultimate

Medical Academy- Tampa Florida

Received my Associates in Science Healthcare Management graduate in the top 10% of my class. 2016-2018

Educational Qualification/ Degree, Major

Alpha Academy - Magnolia Texas 2006-2009

Received my High School Diploma 5 month early. Graduated in the top 5% of my class. W O R K E X P E R I E N C E

Customer Service Representative / Dispatcher

Big Tex Air Conditioning -Houston Texas

Answered all calls helping customers trouble shoot HVAC issues. Set appointments for the customers Answered questions about services that we offered dispatched service techs to each job.

Office Clerk

BEAM- Houston Texas

Data entry, inventory in the warehouse, kept the truck logs for the drivers, and at the end of the month I took the logs and fuel tickets and sent it to the corporate office in Ohio. I created contracts for each jobsite with the the rental materials on them. I used a system called Rental Man to make the contracts. I helped with time sheets for the employees. I called the vendors for pricing. And to make sure that all the materials we purchased were received and at the right price.

Resident Care Coordinator

Provident Memory Care LLC -Livingston Tx

I was in charge of hiring new caregivers, training them to make sure they were properly caring for the residents. I ordered all the medications for every resident. I made sure there were no expired meds in the cart. I assisted the home health companies and hospice companies making sure the residents have all their supplies needed. Also, I make sure everyone else had their supplies. I made the schedule 2 weeks at a time for the caregivers. I held a meeting for the staff once a month going over all updated policies, update training, etc. I made sure the families of the residents were happy with the care their loved ones are receiving. Any issues or concerns with the residents came straight to me.

Associate Director

Silver Hills Assisted Living- Montgomery Tx

I started as a caregiver with no experience, my love for memory care started there. I did the routine ADLs laundry, cleaning, showering, feeding them when necessary. After working there for 8 months I was given a promotion to the associate director, taking over interviewing new employees, ordering medicine, and taking over management of the kitchen.

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