Customer Service Data Entry

PROFESSIONAL SUMMARY

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SKILLS

WORK HISTORY

LAURA ANN MILNE

WILMINGTON, DE 19805

650-***-**** ad1ijp@r.postjobfree.com

Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.

Assembly and Production

Incoming Call Reception

Call Answering and Routing

Production Documentation

Workstation Equipment Monitoring

Teamwork and Communication

Handheld Scanners

Safety Standards Compliance

Expense Reimbursements Tracking

Human Resources Department Processes

Positive Attitude and Energetic

Mail Preparation and Sorting

Clerical Support

Product Recommendations

Visual Inspection

Tesla

Quality Technician // Fremont, CA // June 2023 to November 2023 Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Helped uncover and fix production problems in order to reduce overall defect rates. Tested and evaluated product precision against specifications to reduce discrepancies. Evaluated results against design standards and compliance requirements. Collaborated with production staff to improve processes, reduce defects and optimize quality. Performed thorough inspections of incoming materials and outgoing products. Inspected manufactured parts by reviewing visually and assessing dimensions. Tesla

Production Associate // Fremont, CA // September 2021 to June 2023 Work on Production line adding parts on vehicle in fast paste time. Reported any issues with parts vehicle to lead and supervisor. Supported current production needs by moving items between equipment and staging areas. Removed any access dust and adhesive before going to paint. Used equipment properly to avoid workplace hazards or injuries Maintained maximum organization and productivity by properly sorting project components on work tables

Supported production needs by performing routine tasks using standard procedures and equipment.

Inspected final products to assess compliance with quality standards and established tolerances. Beautylish

Fulfillment Associate // San Carlos, CA // September 2020 to September 2021 Followed procedures at all times for personal and team safety. Received and reviewed new orders, located requested merchandise and promptly initiated processing.

Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

Cross-trained new associates on picking and filling orders for warehouse products. Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.

Picked and packed order items.

Maintained tidy and clean work areas to promote optimal productivity and safety standards. Kept work areas neat, clean and free from debris.

Followed orders precisely for correct items, sizes and quantities. Added packed boxes to conveyor belts for movement to shipping stations. Selected and filled orders from stock to fulfill customer requirements. IST Management Services

Hospitality Receptionist // Menlo Park, CA // September 2017 to February 2019 Answered incoming calls, directing clients to individuals addressing specific needs. Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

Monitored visitor access and maintained situational awareness to promote on-site security and safety.

Scheduled initial and return appointments and offices for Lawyers and clients, adhering to internal policies while accommodating individual customer needs. Kept reception area clean and neat to give visitors positive first impression. Ordered lunches ahead of time for weekly meetings for attorneys. Restocked supplies and placed purchase orders to maintain adequate stock levels. Scheduled office meetings and client appointments for staff teams. Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making

Coordinated with vendors to get prompt delivery of hospitality services Negotiated with vendors to reduce costs and improve quality of services Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Collaborated with various team members to meet guests' requests. Frontline Technology Solutions

Client Performance Associate // South San Francisco, CA // September 2016 to July 2017 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Maintained up-to-date knowledge of product and service changes. Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts

Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals Adecco

Store Operator // San Jose, CA // May 2014 to July 2017 Execrated daily shopping task and Inventory validation checks, using of range mobile device by cut off times,

Worked directly with Store Managers, employees for on going product/ process. Traveled between stores when needed for help getting orders out by cut off times. Worked with Google Design to test new operational processes and provide key insights and feedbacks.

TJ Max

Sales Clerk // San Carlos, CA // October 2012 to April 2013 Assisted customers by finding items quickly to boost store satisfaction rates. Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Inspected floor displays, noted missing items and immediately replenished merchandise. Kept front check out area clean and organized for efficient service. Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Maintained customer satisfaction with quick and professional handling of product returns. Processed payments and returns with accuracy and efficiency. Assisted over 200 customers daily with buying experience to increase customer satisfaction ratings 80%

Reduced losses due to shrink and damaged goods 70% with continuous shelf checks and store surveillance

IT'S On

Sales Clerk // Redwood City, CA // June 2012 to April 2013 Maintained customer satisfaction with quick and professional handling of product returns. EDUCATION

Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

High School Diploma

Kailua High School // Kailua, HI // June 2003

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