Customer Service Representative

**** ******* **., *******, ** ***** C: 601-***-**** **************@*****.***

P S

Organized and detail-oriented Administrator dedicated to improving efficiency, productivity and profitability

through continuous process improvement. Analytical thinker skilled at developing innovative solutions to

complex problems.

Professional Demeanor Extremely organized

Team Leadership Good telephone etiquette

Customer Service Trainer Training and development

Self Starter MS Office

Data analysis Skilled multi-tasker

Administrative background Personal, casualty and property loss

W H

Funeral Directress, 07/2017 to Current

Westhaven Memorial Funeral Home – Jackson, MS

Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family

members.

Discussed pre-arranged funeral options and explained pricing to clients.

Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.

Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.

Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Guest Service Representative, 01/2002 to 12/2012

Ramada Inn Hotel – Jackson, Mississippi

Provided an elevated customer experience to generate a loyal clientèle.

Assisted customers with making reservations and entered reservation details into the computer system.

Resolved various issues and discrepancies for customers.

Helped customers make the right accommodations to fit their needs, including suggesting different

amenities and packages for their own individual circumstances.

Cashier Supervisor/Workers Comp Clerk, 01/1991 to 12/2003

Jitney Jungle – Jackson, Mississippi

Received customer payments.

Greeted customers promptly.

Processed customer returns.

Monitored security and handled incidents in a calm and professional manner.

Responded to customer concerns with friendly and knowledgeable service.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Identified potential shoplifters and alerted management.

Verified that all customers received receipts for their purchases.

Processed WC checks in a timely manner.

Processed monthly reports to be reviewed

Answered questions posed by insured.

Medicare Claims Specialist, 01/1976 to 07/1991

Travelers Insurance – Jackson, Mississippi

Reviewed claims for payment.

Reviewed medical records.

Communicated with physicians for additional questions or concerns.

Input data into a database in a timely manner.

Adjudicate payments on a daily basis.

E

Hotel Hospitality Certificate: General, 1982

Draughns Business College - Jackson, MS

Studied: Business Managment,

Mississippi Valley State University - Itta Bena, MS

High School Diploma: 1972

Central High School - Jackson, MS

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