Customer Service Data Entry
Resume:
Pilar Perez-Engram
Land O Lakes, Fl 34639
ad1iih@r.postjobfree.com
Objective: To obtain a position with a professional and progressive company which will utilize my knowledge, skills and background in customer service. Frontier Airlines, Tampa FL:
Customer Service Agent 2019 - Present.
*Performed customer relation services such as answering incoming calls and responding to email inquiries
*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.
*Extensive knowledge of ticket counter, boarding gates and baggage service area.
*Announced flight departures and arrivals while greeting customers.
*Tagged and handled baggage and boarded passengers.
*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.
*Managed oversold flights and resolved customer conflicts, safety and security issues.
*Followed all level of confidentially and complied with FAA rules and regulations. Florida Safety Council
Customer Service Representative 03/2018 -12/2018
*Answered all incoming phone lines.
*Greet testers direct then to designated waiting area and proctor test.
*Registration (via phone or in person) students for all Traffic Schools classes.
*Process letters to be mailed to BDI and ADI students.
*Print rosters, receipts, certificates and prepared instructor materials for all scheduled Silver Airways, Tampa FL:
Customer Service Representative 2013 - 2017
*Performed customer relation services such as answering incoming calls and responding to email inquiries.
*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.
*Extensive knowledge of ticket counter, boarding gates and baggage service area
*Announced flight departures and arrivals while greeting customers
*Tagged and handled baggage and boarded passengers.
*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.
*Managed oversold flights and resolved customer conflicts, safety and security issues.
*Followed all level of confidentially and complied with FAA rules and regulations. Advanced Auto Parts, Tampa FL:
Mobile Sales Professional/Customer Service 2008 - 2013
*Delivered products and orders to customer’s home/business.
*Customer service agent.
*Daily collection of credit accounts.
*Responsible for maintaining store inventory including ordering and purchasing products from several suppliers.
AirTran Airways, Tampa FL:
Customer Service Agent 1997 - 2008
*Performed customer relation services such as answering incoming calls and responding to email inquiries.
*Provided information to customers about travel arrangements, airline routes schedules, rates and types of accommodations.
*Extensive knowledge of ticket counter, boarding gates and baggage service area
*Announced flight departures and arrivals while greeting customers
*Tagged and handled baggage and boarded passengers.
*Performed data entry ticket sales transactions, confirmed, changed and cancelled flights.
*Managed oversold flights and resolved customer conflicts, safety and security issues.
*Trained and supervised new customer service agents.
*Followed all level of confidentially and complied with FAA rules and regulations. Qualifications:
*Dependable, eager, flexible and a great team player.
*Bilingual Customer Service Agent /Representative with over 18 year’s experience. Education:
*Bankstown Technical College – Sydney Australia
*Travel and Ticketing Certificate
*Warilla High School Diploma - Sydney Australia
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