**** **** **** ******, *********, Ohio ***** 440-***-****) ad1ii1@r.postjobfree.com

“Setting the bar for success higher”

I am a healthcare professional who has been in the healthcare industry for over 19 years. Experienced in elderly care, hospital, clinic and professional offices. Working as a Receptionist in a Three Doctors Practice with the University Hospital System or as Medical Assistant III / Receptionist at a Private Practice.

I gained extended knowledge of the medical field and how to run programs such as Kronos, Dymo, Zebra, and Amber-scan. I have experience with the AEMR Ambulatory system, also Sorian, Epic, Encite and Rev Spring for co-pay collection. Greets patients, families, and visitors in a professional manner. Checks in patients for their scheduled appointments. Verifies and updates demographic, billing, and third- party coverage information as needed. Collects patient paperwork as needed. Checks out patients following their visit, including scheduling any return or follow-up appointments as needed and scheduling any referrals. Ensures all patients and caregivers receive excellent customer service.

Obtains and prepares medical records for patient appointments. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patients visit. Files records, correspondence, and reports into the medical record after completion of patient visit, and maintains file system in order. Copies medical records as needed. Scans documents from patients/providers, and file in appropriate folders/charts.

Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls based on office protocol. Handles queries and concerns via phone, email, and general correspondence and/or routes to appropriate personnel. Uses discretion while working with sensitive information.

Schedules procedures and testing. Instructs patients and families regarding preparation for procedure and post-procedure needs. Issues billing statements to patients during their visit. Collects office visit fees and prior balances. May assist with billing and/or direct patient to appropriate billing personnel. Calls to remind patients of appointments. Assists with the coordination of transportation services for patients.

I hope my smile will be contagious and help someone through their day. I want to learn, grow and expand my skills and knowledge and be part of an outstanding team with a well-established practice.

Personal Attributes

Interacts effectively with diverse, multi-generational clientele

Strong work ethic and works efficiently with a team or independently

Knowledge of web access and e-chart software, SOAP, 3M encoder, Ahima, EMR, EPIC, UH CARE, Ambulatory, Physicians Portal, Sorian, Encite, Athena, Rev Spring

Dedicated, compassionate, empathetic, diligent and meticulous

Relevant Skills and Accomplishments

OSHA, HIPPA knowledge CPR Certified

Operated EKG and other equipment to administer diagnostic tests, blood draws, vitals, urinalysis and glucose monitoring, CLIA testing

Updated health maintenance at patient visit, accurately identifies medication changes, updates allergy information, and monitors changes in patient condition, performs administrative and clerical duties as assigned.

Filing, reception, scheduling, data entry, and patient registration. maintains equipment, supplies, stocking, ordering

Prepared and administered injections and medications as directed by physician

Send and receive patient’s medical records, lab reports, hospital notes, set up appointments for Stress test, ultrasounds or repeat testing.

I learned 4 new programs in a 2 weeks’ time slot and achieved this without proper classes or training

Sorian, Encite, Epic Rev-Spring, Athena, AEMR Ambulatory, Physicians Portal.

Communication Skills

Answered clientele questions and provide information on procedure and polices.

Informed supervisors of any resident dilemmas or concerns

Handles queries and concerns via phone, email, and general correspondence and/or routes to appropriate personnel.

Promptly triages emergency telephone calls based on office protocol.

Calls to remind patients of appointments.

Assists with the coordination of transportation services for patients.

Employment History

Feb, 2023Uh Mayfield Village Health Center transferred to help short staffed office (PRESENT NOW)

March 2022- Feb/ 14, 2023 University Hospital Ahuja Medical Center Receptionist

March 2018- Jan2022 Dr. Kishor Patel Rocky River, 4 years Medical Assistant III / Receptionist

(Sept 9/11- Nov 11/10-2017) DR. Michael Mancuso, Dermatology, Solon, Office/ Short Term Assign

(May20th-August-2017) South Green Road Suburban UHMC working, for Dr. Cirino worked in Lab worked in Dr. Lantz office) Short Term Assign

(Feb 12 – May 12, 2017) University Hospital / Perioperative Medicine dept., Preadmission Testing/ Short term Assign

(Oct- January 2017) New Family Physicians Association/Medical Assistant- (Phlebotomist) Willoughby,

(2016- March-May 25th)) Summa Lake Medina Emergency Room- Internship- 180 hrs. completed- Medical Assistant

(2015 – August 2016) Brookdale senior services -STNA

(2013-2015) Normandy Senior Care & O’Neill Senior Care -STNA

(2010 – 2013) Comforcare Senior Services- STNA

Education & Certifications

American Allied Health Association Nationally Certified Medical Assistant, RMA (AAH) (2016- 2022)

A. A. S. Medical Assisting Administration, ITT Technical Institute, Strongsville Ohio (2018)

Certified State Tested Nursing Assistant /Phoenix Healthcare Institute (2013)

A. A. S. Paralegal Studies, Independence Ohio (2009)

High School Diploma Stevens Point Area High School, Stevens Point Wisconsin (1980)

CPR / BL-- Basic Life Support for Healthcare Provider, American Heart Association. (2016-2018)

NOTE: My resume shows I am determined to grow, learn and succeed. I started as a Home Health Aid to grow and continue my career to be a Certified Registered Medical Assistant or a Receptionist. I am completing on line my Bachelors in Healthcare Administration.

With 19 years of Healthcare experience and compassion.

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