Customer Service Account Manager
Resume:
DAVID P MILLS
*** **** ***** *****, *** Barrel City TX 75156
***********@*****.***
Objective
To secure a position whereby hard work, dedication and the ability to acquire new skills will advantage any company I work for. I am a high energy self-starter that has strong leadership qualities. I have several years of Restaurant/Cook/ Chef experience as well as Front of the house manager not listed on resume.
Summary of qualifications
I have over 20 years of exceptional customer service experience as well as over 5 years of manufacturing and production experience.
Employment
Stay at home Dad/Son
Since June of 2018 I have been a stay-at-home Dad and Son.
Taking care of my terminally Ill Mother and Father with Dementia.
My wife was a travel nurse who recently decided to stop traveling and make our home in Texas.
I am looking for Employment again to rejoin the work field.
CEVA Logistics- Temp Contract Eagan, MN
12/2017 to 6/2018
Forklift Certified
Moving pallets
Receiving and Scanning and relabeling product
Shutterfly/Addeco, Shakopee, MN
11/01/2013 to 12/01/2017
Application/Sandblast
Sandblast and apply screen for glassware
Cross trained in whole department
Responsible for quality checks of other employees
Asset Marketing/Govmint.com, 2/2015 to 7/2016
Account Manager
Manage several accounts for daily, weekly or monthly sales
Silver and Gold sales
Maintain current client base and aquire new clients by outbound sales
Responsible for Daily and Monthy goals
Rels Valuation, 7/2014 to 2/2015
Review Analyst 1
• Appraisal Review for Quality Control
• Responsible for Review of several branches.
• Cross trained in the NRD department for coverage of high dollar branches
• Outbound and inbound calls to request appraisal revisions and answer
appraisal questions.
• Knowledge of all types of real estate appraisals
Best Mark Inc, 10/2013 to 7/2014
Regional Coordinator
• Responsible for Scheduling and coordinating mystery shoppers inbound and outbound
calls to answer questions and schedule shops.
• Work on special projects team to ensure timeframes are met
• Work with Multiple tasks to ensure all shops are done and completed
Faribault Foods, 11/2011 – 11/2012
Production Representative Level 5
• Responsible for quality checks throughout plant and ensuring machines were running in
accordance to safety and company requirements
• Worked various lines with in plant including labeling, meat extruding and product
washing as well as production and warehouse forklift.
• Cross trained in all aspects of production/ Worked as Team Lead capacity to relieve
breaks and quality checks.
US Mortgage Investments/ Cardinal Mortgage, 12/01 – 10/2013
Loan Processor/Loan Consultant
*Throughout the 10 years with the company, I held other positions outside the firm due to
market conditions and was a 1099 employee*
• Originated/Processed a pipeline of residential mortgage loans including Conventional,
Jumbo, Subprime, Heloc’s and lines of credit in accordance to investor guidelines
• Responsible for maintaining through knowledge of regulatory, compliance and investor
guidelines
• Requested and reviewed all documentation from borrowers, ordered title and appraisals
to ensure loans closed
• Provided the highest level of customer service to borrowers to ensure a positive
financing experience
• Established relationship with realtors and partners to grow and maintain client base.
Wells Fargo Home Mortgage, 12/2008 – 10/2009
Team Lead (contract)
• Responsible for processing residential home loans working with borrowers, Home
Mortgage Consultants and underwriting
• Requested, reviewed and submitted documentation to ensure loan closing in accordance
with guidelines and regulatory requirements
• Knowledge and trained in title review and HUD 1/ Settlement Statement
• Worked with Rels systems to capture information all info into The Preliminary HUD 1
as per Hera / Hoepa Regulations Knowledge of the H.A.R.P Program
Homecomings Financial Network, 06/1999 – 12/2001
Loan Consultant
• Responsible for acquiring new clients and retaining current customers
• Responsible for knowledge of all loan programs guidelines and requirements
• Qualified customers for new home loans; refinance current loans, home equity lines,
home equity loans, and 125% second mortgage customers
• Managed and retained a pipeline of 45-55 loans, closing 20-25 loans a month
Education
Dakota County Technical Collage, Culinary Arts
TRAINING, SKILLS & SEMINARS
HUD 1 and title review, training courses in Hera/ Hoepa rules and completed high trust
sales and sales essentials training.
References Available Upon Request
Contact this candidate