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Customer Service Account Manager

Location:
Mabank, TX
Posted:
November 28, 2023

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Resume:

DAVID P MILLS

903-***-****

*** **** ***** *****, *** Barrel City TX 75156

ad1igd@r.postjobfree.com

Objective

To secure a position whereby hard work, dedication and the ability to acquire new skills will advantage any company I work for. I am a high energy self-starter that has strong leadership qualities. I have several years of Restaurant/Cook/ Chef experience as well as Front of the house manager not listed on resume.

Summary of qualifications

I have over 20 years of exceptional customer service experience as well as over 5 years of manufacturing and production experience.

Employment

Stay at home Dad/Son

Since June of 2018 I have been a stay-at-home Dad and Son.

Taking care of my terminally Ill Mother and Father with Dementia.

My wife was a travel nurse who recently decided to stop traveling and make our home in Texas.

I am looking for Employment again to rejoin the work field.

CEVA Logistics- Temp Contract Eagan, MN

12/2017 to 6/2018

Forklift Certified

Moving pallets

Receiving and Scanning and relabeling product

Shutterfly/Addeco, Shakopee, MN

11/01/2013 to 12/01/2017

Application/Sandblast

Sandblast and apply screen for glassware

Cross trained in whole department

Responsible for quality checks of other employees

Asset Marketing/Govmint.com, 2/2015 to 7/2016

Account Manager

Manage several accounts for daily, weekly or monthly sales

Silver and Gold sales

Maintain current client base and aquire new clients by outbound sales

Responsible for Daily and Monthy goals

Rels Valuation, 7/2014 to 2/2015

Review Analyst 1

• Appraisal Review for Quality Control

• Responsible for Review of several branches.

• Cross trained in the NRD department for coverage of high dollar branches

• Outbound and inbound calls to request appraisal revisions and answer

appraisal questions.

• Knowledge of all types of real estate appraisals

Best Mark Inc, 10/2013 to 7/2014

Regional Coordinator

• Responsible for Scheduling and coordinating mystery shoppers inbound and outbound

calls to answer questions and schedule shops.

• Work on special projects team to ensure timeframes are met

• Work with Multiple tasks to ensure all shops are done and completed

Faribault Foods, 11/2011 – 11/2012

Production Representative Level 5

• Responsible for quality checks throughout plant and ensuring machines were running in

accordance to safety and company requirements

• Worked various lines with in plant including labeling, meat extruding and product

washing as well as production and warehouse forklift.

• Cross trained in all aspects of production/ Worked as Team Lead capacity to relieve

breaks and quality checks.

US Mortgage Investments/ Cardinal Mortgage, 12/01 – 10/2013

Loan Processor/Loan Consultant

*Throughout the 10 years with the company, I held other positions outside the firm due to

market conditions and was a 1099 employee*

• Originated/Processed a pipeline of residential mortgage loans including Conventional,

Jumbo, Subprime, Heloc’s and lines of credit in accordance to investor guidelines

• Responsible for maintaining through knowledge of regulatory, compliance and investor

guidelines

• Requested and reviewed all documentation from borrowers, ordered title and appraisals

to ensure loans closed

• Provided the highest level of customer service to borrowers to ensure a positive

financing experience

• Established relationship with realtors and partners to grow and maintain client base.

Wells Fargo Home Mortgage, 12/2008 – 10/2009

Team Lead (contract)

• Responsible for processing residential home loans working with borrowers, Home

Mortgage Consultants and underwriting

• Requested, reviewed and submitted documentation to ensure loan closing in accordance

with guidelines and regulatory requirements

• Knowledge and trained in title review and HUD 1/ Settlement Statement

• Worked with Rels systems to capture information all info into The Preliminary HUD 1

as per Hera / Hoepa Regulations Knowledge of the H.A.R.P Program

Homecomings Financial Network, 06/1999 – 12/2001

Loan Consultant

• Responsible for acquiring new clients and retaining current customers

• Responsible for knowledge of all loan programs guidelines and requirements

• Qualified customers for new home loans; refinance current loans, home equity lines,

home equity loans, and 125% second mortgage customers

• Managed and retained a pipeline of 45-55 loans, closing 20-25 loans a month

Education

Dakota County Technical Collage, Culinary Arts

TRAINING, SKILLS & SEMINARS

HUD 1 and title review, training courses in Hera/ Hoepa rules and completed high trust

sales and sales essentials training.

References Available Upon Request



Contact this candidate