Customer Service Representative

CLINTON T. BUTLER

Haverford, PA ● 610-***-**** ● **********@*****.***

www.linkedin.com/in/clinton-butler

SUMMARY

Expert Dispatcher and Customer Service Representative with 16+ years’ Dispatcher/Communications Operations experience. Collaborative, congenial team member who pays attention to details and is very organized. A strong background in scheduling and routing; regularly routed 75-300 service technicians each day based upon customer needs and work flow, effectively serving customers throughout the tri-county region. Proficient with handling all dispatch duties, inquiries and critical intercommunication between field representatives, management, and various customer bases simultaneously. I am a US Military Veteran of the Marine Corps.

CORE COMPETENCIES

BACC, ISTONISH, X-RAY, STAR, IMS, ORDER PATH, EINSTEIN, ACSG SOFTWARE INFORMATION RELAY

RADIO, TELEPHONE, ONLINE SYSTEMS MS OFFICE ABLE TO PRIORITIZE DATA ENTRY

NETWORK TROUBLE SHOOTING WORK CREW ACCOUNTABILTY EFFECTIVE RELATIONSHIP BUILDING

QUALITY ASSURANCE ORGANIZED RISK ASSESSMENT INTERNAL, EXTERNAL CUSTOMER SUPPORT

PROFESSIONAL EXPERIENCE

OLDCASTLE LAWN & GARDEN, Quakertown, PA – Seasonal Dispatcher 01/2021 – 07/2021 & 01/2022 – 07/2022

Dispatched communications between southeastern Pennsylvania field personnel, coordinating with sales, shipping, receiving, customers, delivery truck services, and the logistics operations as part of North America’s largest building materials company.

Coordinated deliveries with company truck drivers and external trucking companies.

Took customer orders; reviewed all assigned orders against delivery tickets before shipping.

Prepared invoices, delivery tickets, and related shipping documents; submitted daily invoicing.

Worked closely with customer service and the production departments to determine product availability and resolve logistical issues related to specific projects and products.

Handled customer requests including general inquiries, billing, service, and technical assistance utilizing InforSmart Office Systems (Lawson).

COMCAST CABLE, Voorhees, NJ – Dispatcher/Communications Operations Representative 09/2001 – 08/2017

Coordinated workflow including scheduling, routing, and printing of daily cable television work orders for installation/technical departments; routed daily work load for 100+ techs in multiple systems, adjusting routes depending on needs, available workers, traffic hazards, and weather conditions.

Processed orders, processed and printed invoices, and created daily shipping logs, monitoring flow of paperwork and directing information to appropriate departments.

Handled customer requests including general inquiries, billing, service, and technical assistance utilizing both Cable Data and CSG (Windows) systems.

Assessed regulatory and operational risks for escalation to management.

Scheduled, rescheduled, adjusted and confirmed Customer appointments for Installation and Repairs.

EDUCATION

LOS ANGELES CITY COLLEGE, Los Angeles, CA – Completed 3 Years’ Coursework

MILTARY SERVICE

UNITED STATES MARINE CORPS – Telecommunications Systems Installation, Maintenance & Repair

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