Entry Level Branch Manager

Unit *, ** Presco Street, Westgardens, Pretoria West, 0158

076******* *****.*********@*****.***

Seeking an entry-level position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning to begin my career in a high-level professional environment and secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Branch Manager ********@***********.**.** 079-***-**** / 012-***-****

Regional Manager **************@***********.**.** 074*******

System Monitoring Engineer ***********.*****@***.**-*****.**.** 011-***-**** / 073-***-****

Matric Grade 12

Bookkeeping Certificate

Payroll and Monthly SARS Return Certificate

First Aid Level 1 - 2015 to 2018

Promoted from Multiskilled Service Consultant to Assistant Branch Manager

2004

2009

2011

Ability to positively respond to client's requirements.

Capability to motivate, support, develop and lead banking staff. Written and verbal communication

Diligence and exceptional problem solving skills

Regulatory compliance. (financial principles, practices, banking law, regulations and procedures etc) Extremely professional attitude with ability to create professional work environment.

May 2015 - April 2019 Assistant Branch Manager

o Client Acquisition

Telemarketing (referrals obtained and follow up calls)

Monitor progress throughout the day

External marketing Local/rural promotions

oClient Optimisation

Telemarketing (weekly campaign)

oArrears

Salary date management

Understand NTHP Principles

oCost management

Controllable expenses

oIdentify coaching and development opportunities

oOn the job training (OJT)

oInduction and mentoring of new consultants (e.g. Site Assignment and Apprentice Phase – provide support and give daily feedback on observed progress)

oIdentify trends and opportunities for improvement

oUnderstand NTHP Principles

oGeneral administration-

oStationery order

oElectricity payment

oAssist with document requests by CCS, RCM team, Centralized Conversion, tallyman or any other department

oTime of service : Assist clients if required

oAdministration

oDistribute cards and tokens

oAdmin files – quality checks

oFiling boxes – quality checks

oGeneral administration

oAnalyse and determine trends – J2E, company policy and risk non compliance

July 2012 - April 2015 Multiskilled Service Consultant

•

oDeliver personalized service to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.

oAbility to understand customers’ needs and provide appropriate solution and attention.

oIdentify cross -s ell opportunities during customer interaction.

oConsistently deliver quality service to our customers to achieve total customer satisfaction.

oAssisting customers with their enquiries, escalate/ re -direct problems when appropriate.

oObtain and process information required for the provision of services, such as opening accounts and savings plans, granting credit or issuing funeral covers.

•

oGreet and welcome clients

oIssue queuing tickets

oManage the queue

oAssist in the ATM

•

oAccept customer cash and cheque deposits, loan payments.

Validate depositors account.

Apply cash taking principle.

File receipts accordingly.

oProcess all the cash transaction that take place on a bank on a daily bas is and maintain accurate details of each transaction.

oManage cash float.

June 2011 - June 2012 Nominations and Collections Operator

•Execute and maintain a high level of quality standards as per quality check list.

•Verification/Validation of vehicle information (Vehicle license number, class, color, Make and model) against e-Natis.

•Liaising with internal and external clients with regards to account queries.

•Identifying areas for cost saving and optimization.

•Data accuracy, turnaround times, prompt handling of queries.

•Manage service level agreement (SLA) and meet/exceed our Road user’s expectations.

•Ensure delivery as per respective key performance indicator KPI’s.

• SAP R3 production for issuing invoices and Other systems and .

Jan 2009 - May 2011

Administrator and Data Capturer

•Index all s canned written assignments electronically for easy-retrieval.

•Provide outstanding client service and attending general office administration.

•Courier assignment and claim form details to external markers.

•Batch, assign and secure recorded assignments and correspondence for delivery to the specific departments.

•Amend errors on key answers for multiple choice assignments supplied by academics.

•Confirm receipt of monies in a logbook and ensure secure dispatching to finance department.

•Collect, s ort and prepare all envelops addressed to assignments division for opening.

•Record all received postal assignments on the student system by means of scanning and data capturing.

•Create a claim form on a spread sheet for documenting, revising and am ending biographical information for each external marker.

•Document all returned assignments and claim data on the claim form for proof of receipt.

•Using Student System to register, capture m arks and to handle queries (from s students and lectures ) personally and telephonic ally.

Contact this candidate