Customer Service Data Entry
Resume:
Ashley Miles
ad1ifo@r.postjobfree.com
Fort Worth, Texas, 76103
SKILLS
● Recruitment and Training
● Satisfaction Goals Development
● Team Development
● Operations Supervision
● Customer Liaison
● Strict Safety
● Regulation
● Compliant Processing
● Solutions Provision
● Customer Service
● Creative Ideas Development
● Data Entry
SUMMARY
Over 15 years of experience in managing transportation operations. Skilled in developing transportation schedules, coordinating deliveries, and resolving logistical issues.
WORK EXPERIENCE
Driver Manager
Apr 2022 - Oct 2023
Rafter-cp
Oklahoma city, OK
● Monitored and analyzed driver performance, making recommendations for improvement
● Prepared and analyzed detailed reports on driver performance and customer satisfaction
● Maintained up-to-date records of driver certifications and licenses
● Assisted with recruiting and hiring of new drivers
● Ensured driver compliance with local and federal regulations
● Monitored driver logbooks and ensured compliance with Hours of Service regulations
● Developed and maintained relationships with vendors and customers
● Investigated and resolved customer complaints regarding driver performance and delivery issues
● Assisted drivers in completing paperwork and other administrative tasks
● Coordinated with fleet maintenance personnel to ensure proper maintenance of vehicles
● Managed driver payroll and other related expenses
● Monitored driver routes and provided feedback on fuel efficiency and route optimization
● Assigned drivers to routes and ensured all legal documentation was completed prior to dispatch
● Maintained detailed records of driver performance, including safety violations and customer service ratings
Assistant Terminal manager
Feb 2017 - Apr 2022
Tmexpress
Irving, TX
● Enhanced the company reputation by providing exceptional customer service at an individual level
● Provided coaching, mentoring, and consultations to staff to enhance overall development
● Reviewed weekly inventory charts and recorded facility needs, accordingly
● Implemented a training course for new associates
● Generated reports to track warehouse inventory and stock levels
● Developed and maintained relationships with customers and vendors
● Prepared and maintained daily reports on warehouse operations
● Coordinated shipping and receiving activities to ensure timely delivery of goods
● Analyzed and resolved warehouse issues in a timely manner
● Ensured compliance with local, state, and federal regulations
● Managed and monitored warehouse staff performance and productivity
● Monitored warehouse staff to ensure compliance with company policies and procedures
● Developed and maintained accurate records for all warehouse activities
● Developed and coordinated training programs for warehouse staff
● Maintained cleanliness and orderliness of the warehouse
● Assisted in the implementation of new warehouse management systems
● Monitored warehouse staff performance and provided feedback to improve efficiency
● Managed and coordinated daily shipping and receiving operations
● Facilitated cross-functional communication between warehouse and other departments
● Created and maintained a safe and secure working environment Brokers agent
Jun 2013 - Feb 2017
Sti global
Euless, TX
● Managed customer accounts and developed strategies to increase customer loyalty
● Researched and identified potential carriers to expand service offerings
● Assisted in the development of freight routing and transportation plans
● Developed and implemented customer service protocols to ensure customer satisfaction
● Evaluated freight costs and developed strategies to reduce expenses
● Coordinated with carriers to ensure on-time delivery and accurate billing
● Researched new carriers to expand service offerings and reduce freight costs
● Monitored shipments to ensure timely delivery and address any potential delays
● Created and managed shipping documents including bills of lading, customs documents, and invoices
● Negotiated contracts with carriers to ensure competitive rates and timely delivery
Dispatcher
May 2002 - Jul 2013
Bwt trucking
Saginaw, Tx
● Developed and maintained relationships with vendors and carriers
● Developed and maintained a database of load and unload information
● Assisted in the training of new dispatchers
● Processed invoices and payments for freight services
● Implemented safety policies and procedures to ensure compliance with applicable regulations
● Optimized delivery routes to reduce fuel costs and maximize efficiency
● Developed and implemented systems to ensure compliance with DOT regulations
● Tracked and monitored driver performance and provided feedback to ensure compliance
● Monitored weather conditions and traffic patterns to ensure timely deliveries
● Utilized GPS tracking and dispatch software to assign routes and ensure delivery accuracy
● Monitored and communicated with drivers to ensure safety and compliance with company policies
EDUCATION
B.S.
Logistics and supply chain management
May 2008
Tarrant county college, Fort Worth, TX
High School Diploma
May 2002
Godley high school, Godley, TX
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