Customer Service Cyber Security

Taylor Lewis

***** ***** ***** ***********, ** **650

240-***-**** • ***********@*****.***

EDUCATION

University of Maryland Global Campus, Adelphi, Maryland May 2024

Master’s of Science in Cyber Security Management & Policy

Current GPA: 4.0

University of Maryland Global Campus, Adelphi, Maryland December 2022

Bachelor’s of Science in Cyber Security Management & Policy

Current GPA: 3.5

St. Mary’s College of Maryland, Saint Mary’s City, Maryland May 2012

Bachelor’s of Science in Political Science & Public Policy

Current GPA: 3.0

CERTIFICATIONS

CompTIA Security+ CE August 2021

WORK HISTORY

Cybersecurity Analyst – Information System Security Officer July 2022 - Current

Kairos Inc., Lexington Park, Maryland

Support the execution of the RMF 2.0 steps necessary for creating A&A packages in accordance with DoD, Defense Information Systems Agency (DISA), and Army cybersecurity requirements

Develop and maintain required RMF 2.0 artifacts throughout the life of the system accreditation.

Monitor and maintain system Enterprise Mission Assurance Support Service (eMASS) records and artifacts.

Support cybersecurity testing analysis and provide overall vulnerability and risk assessment reports.

Track and monitor Plan of Action and Milestones (POA&Ms).

Work closely with the assigned Information System Security Engineer(s), and System Administrators to ensure system compliance with Federal and DoD regulations, and cybersecurity best practices.

Communicate up and down within the organization; prepare detailed descriptions of issues, status updates, recommendations, and reports.

Work in a team-oriented environment and independently to complete tasks to ensure daily operations.

Perrygo Consulting Group, LLC, Lexington Park, Maryland October 2021 – July 2022

Systems Administrator

Monitor Ops Bridge, route and action on HEAT tickets assigned to MC2

Monitor Splunk for CORE & eDMZ, evaluate storage for VMWare, SCAPs, checklist, STIGs as assigned for accreditations

FOD, Escort and safety walks, daily lock ups on secure rooms, fill out daily log book and SP lists, Server Decoms and DRMO runs

Virus definition updates, outage and reboot request, scheduled patching

Provide password resets for PRDC team, create RightFax accounts

NMCI Dial Morning Call, check for Callware and voice REC failures

Scheduled patching, Windows and OOMA, VM Snapshots, ACAS scanning

Maintains Windows servers, and active directory

Adding and removing server for maintenance and decom, assist with monthly server maintenance

Reporting on failed backups and troubleshooting back up failures, applying troubleshooting methods and processes to hardware and software

Ensuring system compliance with NAVAIR, DISA, and DoD RMF requirements

U.S. Army Reserves, Fort Belvoir, Virginia September 19, 2019 - Current

Information Technology Specialist – Rank: E-4 Specialist

Installs, operates and maintains computer systems and local area networks (LAN).

Performs systems administration (SA) and maintains computers and servers within the computing environment (CE) and the network environment (NE).

Performs network administration (NA); installs, configures and maintains network equipment within the LAN.

Installs, operates, and maintains commercial off the shelf (COTS) equipment such as: routers, switches, desktop, and laptop computers.

Provides direct support for Information Dissemination and Content Staging

Performs Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, and availability management and user interaction.

Assists in the planning, configuration, management, and monitoring of the wide area network (WAN)

State of Maryland Judiciary, Baltimore, Maryland January 2017 – September 2019

Asbestos Legal Clerk

Monitor the daily filings made and organize the pending motions based off trial, status conference assignments. If the pending motions aren’t assigned & ripe, construct a document per Judge’s request. Pending on the type of order the pleading would need to be entered into a spreadsheet for tracking purposes.

Conduct legal research per pending motions, status conference, monitoring cases set in for trial and for general inquiries from chambers & counsel

Accountable for maintaining several spreadsheet projects that monitor various types of motions & orders filed as well managing the yearly trial schedule for the docket.

Making daily filings such as: status conference scheduling orders, notice of assignments and location for status conferences, scheduling orders, letters, memorandums, and various orders

Managing the office supplies & phone, answering general questions counsel may have regarding pending issues or scheduling questions as well as communicating on behalf of various judges

Training Law Clerks & legal assistants and case managers, ensuring that they have access to asbestos related material and show them the functions of the programs used to conduct daily operations

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