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Customer Service Assistant Manager

Location:
Louisville, KY
Posted:
November 27, 2023

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Resume:

Christopher Thompson

Manager, Licensed Optician - Eye Specialists of Louisville

Louisville, KY 40205

ad1icz@r.postjobfree.com

502-***-****

Work Experience

Manager, Licensed Optician

Eye Specialists of Louisville - Louisville, KY

2010 to Present

* Restored optical business into success after two previous failed businesses at location

* Past three years have had Sales Increases of 7-10%.

* Marketing and presentations through University of Louisville Ophthalmology Dept., via local TV stations WHAS and WDRB and E-Mail Blasts.

* Servicing optical needs of patients with complicated conditions. Manager, Licensed Optician

Sears Optical - Louisville, KY

2008 to 2010

* Obtain and raised preceding Sales Goals with a 10% increase from 2008 to 2009.

* Hiring and Training of all Staff and manage on a daily basis with emphasis on Customer Satisfaction.

* Presentations at Frame expositions as representative of U.S. Vision Corporation as an outside Marketing strategy.

Manager, Licensed Optician

Sam's Club Optical - Louisville, KY

2007 to 2008

* Promoting salesmen within the store and provided excellent customer service.

* Raised average per job by 40% by selling more premium products through sales techniques. Vehicle Assembly Technician

Ford Motor Company - Louisville, KY

1995 to 2007

* Implemented cost savings of 30% to Kentucky Truck Plant by recognizing multiple purposes for similar parts to alleviate multiple venders and reduction of costs.

* Discussed issues within the line production for process improvements with multiple team members to create strategies for improvement and more effective production flow. Manager, Licensed Optician

SVS Vision - Louisville, KY

1993 to 1995

Assistant Manager, Licensed Optician

Dr. Bizer's Vision World - Clarksville, IN

1989 to 1993

Apprentice Optician

Southern Optical - Louisville, KY

1985 to 1989

Conducted training on all new and current employees on Sales, Product Information, and Featured Benefits of Product.

* Assessment of appropriate sizing and fitting of glass wear for customers on individual glass wear products.

* Initial company contact for all new recruiting efforts with hiring process.

* Performed all management functions in relationship to 60 staff members as store assistance manager.

* Set-up all store promotional items with signage and programs incentives for staff and customers Education

Jefferson Community College

1985 to 1987

Optician State Licenses

1983



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