Ellen Witten *** Slade Drive

Longwood, Florida

407-***-****

ad1ic8@r.postjobfree.com

EXPERIENCE

Southeast Airport Services (FIS Ambassador)

Responsible for providing translation and Communication; languages Customer service to International Passengers.

Communicating with CBP and GOAA management.

OSI Group – Sanford, FL (Customer Service) Awards

December 2020 – August 2022

Responsible for expert customer service to outbound guests Carl Duisberg Scholarship and those wanting future ticketing or rebooking. Checking Congress Bundestag Youth baggage, travel documents and accommodating disabled Exchange Program passengers while ensuring on-time

Customer Service/ Bakery Clerk October 2014 – November 2020

Duties involved providing customer service via cake, Pie and pastry decoration; ensured all orders were taken Correctly, ensured point of sale products remained in stock and were properly priced as inventory depletion mandated. Delta Airlines – Atlanta, GA (Gate/Ticket Agent) Languages October 1990 – September 2008 Fluent in German

Responsible for providing exemplary customer service through departure on both international and domestic flights; utilized fluency in German to assist International arrival passengers through the immigration and customs

Southern Wine and Spirits - Orlando, FL (Sales Representative/Administration Assistant) February 1989 – January 1990

Duties involved servicing over 100 active accounts in the Orlando area, Conducting seminars, tasting events and promotional functions; Designed, typeset and produced wine lists for area accounts.

Education

Western Carolina University, Cullowhee, NC

Bachelor of Arts Degree in German with a Minor in Marketing. 1983 – 1988

Projects

Samur, France (July 1988 – October 1988)

Conducted tours in French, German and English, explaining the Methode Champenoise process; coordinated tasting events; directed private tours for International wine merchants and wine society members. Trier, Germany – (March 1987 – June 1987)Served as translator and Interpreter in order to promote Riesling wines of Kesselstatt during expositions and tasting events.

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