CYNTHIA L. THOMAS

*** ******* **. **, ********, MA 02351 *339-***-****

*Email: ad1ic1@r.postjobfree.com

Objective:

To obtain a position in the medical field where I can use my skills and ability in a renowned business or healthcare organization, with the opportunity for personal growth.

Core Professional Strengths:

Possess 16+ years of professional experience in the medical field.

In-depth knowledge of medical terminologies, medical laws, and ethics as well as administrative tasks and procedures

Possess excellent verbal and written communication skills.

Excellent customer service, organizational and management skills

Familiar with the practice of marketing, appointment reminder service and direct mailings

Positive, flexible and ability to handle patients with care and concern.

Goal oriented and ability to carry out tasks within limited time.

Ability to assess and implement new medical projects.

Experience:

Dana – Farber Cancer Institute, South Weymouth, MA 11/21 – 04/23

Patient Care Coordinator

Perform analytical and data entry tasks.

Answer patient calls, emails and questions, including finding insurance estimates.

Confidentially manage patient accounts

Schedule patient visits and answer pre-visit questions, including about billing.

Ensure compliance with professional standards & regulatory requirements.

Work as a team player to ensure each patient receives the best service possible.

Schedule any necessary outpatient appointments

MGH Infectious Disease, Boston, MA 09/14 - 10/20

Patient Care Coordinator Level 2

Ability to meet effectively with Patients, Doctors.

Ability to keep confidentiality of extremely sensitive information.

Ability to work under pressure.

Perform a variety of administrative tasks.

Answered multiple phone lines in a friendly and professional matter.

Constantly assessed patient wait times versus appointment time.

Proficient in Epic, CAS, LMR and on call

Cynthia L. Thomas Page 2

Dr. Michael Schrenko D.O., Family Practice, Lynn, MA

Office Manager 08/07 - 09/14

Overseeing daily medical office operations including managing a staff of 6 employees. Responsibilities include:

Administrative: Scheduling appointments for patients

Billing: Managing bills, account statements, and medical records of patients on a regular basis as well as billing insurance companies. Building relationships with other health care centers

Human resources: Updating policies and procedures manual. Hiring, training, and coaching staff. Ensure compliance of law and compliance of medical health care.

Payroll: Handling payroll of the staff as well as quarterly tax preparation and submission using QuickBooks Software

Medical Assistant 5/07 – 09/14

Prepare each exam room for the doctor & prepare patients for their office visits.

Obtain each patient’s vital signs, weight, phlebotomy, and chief complaints.

Assist Doctor in Brief Office Surgeries and Pap & Pelvic exams.

Commencement of electronic medical records EMR program

Education:

The Salter School, Malden, MA 2006-2007

Medical Assistant Certificate - GPA 3.98

Externship/Practicum: 180 hours (3 months)

Dr. Michael Schrenko D.O. Family Practice, Lynn, MA 2007

Duties Included taking vital signs, temperatures, weight and height, glucose finger stick, Urinalysis, PFT, EKG, Muscle Stimulation and Ultrasound, prepared each exam room for the doctor and kept them stocked, Assisted Doctor with Brief Office

Surgeries, and Pap & Pelvic exams. Record in patient’s chart vitals, weight, and chief complaints. Called in prescriptions and booked appointments.

Newbury College, Revere, MA 1996

Medical Secretary Courses

References Furnished Upon Request

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