Dondra’ Campbell MC

**** *. ***** **

Phoenix, Arizona 85017

Cell: 480-***-****

ad1ibt@r.postjobfree.com

OCCUPATIONAL EXPERIENCE:

Enrichment Family Counseling & Social and Emotional Therapy Arizona

November 2011 – Current 310 N. Dobson Rd, Mesa, Arizona 85201

Counselor/Quality Assurance Manager

ESSENTIAL FUNCTIONS: Implement the service plan by providing interventions that increase the Childs/youths School, social and community competencies by building or reinforcing daily living skills that will assist the child/youth in living successfully at home and in the community. Provide face-to-face services to the child or youth for who services are authorized Provide pro-active interventions to assist in resolving behavior. Provide services in a manner that decreases symptoms, and not foster dependency. Accompany child to various activities when deemed appropriate and is part of treatment. Provide “Collaterals” with parents/caregivers. Provide immediate behavioral reinforcements and time structured activities. Use independent judgment and discretion in identifying appropriate intervention strategies and self-initiating treatment interventions. Assess the effectiveness of services and change service delivery as needed. Provide crisis intervention services as needed. Develop an understanding of the treatment model. Adhere to mental health requirements regarding activities, structure and documentation. Work cooperatively with an inter-disciplinary team to plan and implement mental health services. Monitor at-risk behaviors and intervene appropriately. Communicate appropriately and professionally with all employees, children, families, and other individuals. Resolve staff-related conflicts as needed. Attend all required training sessions and meetings as assigned. Complete all required documentation including daily notes and rosters in a legible, professional manner consistent with the guidelines set forth by federal and state laws and regulatory agencies. Conduct all interactions with children and families with respect, mindful of treatment plans with extra attention to specialized plans. Participate in the agency’s PQI process as assigned. Other related duties as assigned. Conduct Bi-weekly group surrounding substance abuse and DUI education and Domestic Violence requirements for (Mesa, Gilbert, Scottsdale, Phoenix, Chandler, and Maricopa) Courts.

Conduct group Parenting University: Meet with families on a weekly basis on different topic related to raising children and teens.

Assisting family with filling out Court Paperwork

Assisting family with navigating Arizona Behavioral Health System and appointments.

Multiple schools with behavioral related issues.

Training teachers how to deal with behaviors in the classroom and see positive results.

Family Liaison and McKinney Vento (with transportation and family needs).

Home Visit with scholars that have multiple absences. (TRUANCY).

Contracted with the following:

Nike

Adidas

Mesa Courts

Gilbert Courts

Scottsdale Courts

Chandler Courts

Phoenix Courts

Maricopa Courts

Bell Family LLC

November 2013 – 2019 (Part-Time)

Lead Living Skills Counselor/ Intake Rep./ Training Coordinator (weekends/PRN) Phoenix, AZ & Detroit, Michigan

ESSENTIAL FUNCTIONS: Evaluates and updates training programs to keep current with new techniques; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The principles, training methods, and techniques used in adult/child education. Group dynamics and human behavior. Problems related to employees working in or served by different departments. Ability to: Plan, organize, and coordinate the execution of training programs. Communicate orally with employees, other agency employees, and the general public in face-to-face one-on-one settings, in group settings, or using a telephone. Perform and provide a variety of level

paraprofessional adolescent-children psychiatric rehabilitative duties, assigned and Admitted to a specialized unit. Conduct one to one interview and important medical vital sign daily, variety of role modeling and engaging them in daily ADL's activities. Assisting residents in therapeutic, prompting in social skills and community involvement as being part of the main treatment team. Developing plan of actions/goals Related toward member treatment and safety. Being able to return into the community/home. Complete intake paperwork and assess the one-on-one need of the consumer with the appropriate staff.

YETC

April 2009-2013 Training and Clinical Quality Assurance Manager (Homebase)

ESSENTIAL FUNCTIONS: Conducts and coordinates training activities; Research, writes, and creates new training materials; Develops, analyzes and evaluates training requirements; Consults with staff members and public and private representatives to keep training information current; Run weekly DUI Education group around MVD and Courts requirements and document the following and report to appropriate agency.

Writes reports, memorandum, correspondence, newsletters, bulletins, and records; Develops training plans related around Autism and Asperger syndrome; Arranges classes, seminars, conferences, and workshops for current employees; Evaluates and updates training programs to keep current with new techniques; related to Autism and Asperger. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The principles, training methods, and techniques used in adult education. Group dynamics and human behavior. Problems related to employees working in or served by different departments. Ability to: Plan, organize, and coordinate the execution of training programs. Communicate orally with employees, other agency employees, and the general public in face-to-face one-on-one settings, in group settings, or using a telephone. Instruct others in a classroom setting. Work cooperatively with other HR and CEO employees, members of outside agencies, and the public. Remain in a standing position for extended periods of time when instructing classes. Use graphic instruction such as drawings, layouts, or other visual aids and power points presentation. Operate a variety of office equipment such as a keyboard device, typewriter, microcomputer, FAX machine, and copy machine. Work safely without presenting a direct threat to self or others.

Reviews as well as acts as a contact point for stakeholders to return documentation to. Coordinator will maintain and update Contract database and pull any necessary information/reports/queries when requested. Coordinator also assists with contract compliance audits. Licensing: Coordinator is responsible for completing the program license renewal applications as well as any initial license applications. Also participates in unannounced surveys conducted by OBHL. Assists with collection of information pertinent to any corrective action plans, as well as submits any documentation requested by OBHL at any other time. Acts as a primary contact, for OBHL surveyors. Uses knowledge of OBHL requirements in other relevant areas (IE; during internal audits) and acts as technical support for staff with any questions they may have regarding the regulations. Committees/Meetings: Participation in committees such as Quality Management, Environment of Care, Client Record Audit, and any others deemed appropriate by the QM/Compliance Supervisor. Also participate in regular meetings such as quarterly Balanced Scorecard and special projects meetings. Participates in the presentation of NEO training material relevant to the department. Prepare minutes and/or various reports on actions and distribute as appropriate. Seeks out innovative ways to streamline and improve workflow processes while maintaining a high level of fidelity to various sets of standards (determined by program affected). Organize and attend required meetings for special projects as assigned. Assists with any other external audits by contractors, funding sources, licensing, and accrediting agencies. Operations: Performs other tasks deemed necessary by the Vice President of Operations, including processing Fire Safety Operations Permits (FSOP), Alarm Permits, coordinating fire inspections for program sites, as well as other tasks as assigned. Conduct daily group surrounding substance abuse and 16 hours-DUI education for (Mesa, Gilbert, Scottsdale, Phoenix and Maricopa) Courts.

New Arizona Family Inc.

March 2009-April 2009-- QM ANALYST

ESSENTIAL FUNCTIONS: Works closely with staff at all levels of the agency. Meets daily with QM/Compliance Supervisor on programmatic needs and/or problems. Represent New Arizona Family Inc. and its mission in a variety of public and community settings, doing so in ways that uphold the highest in professional and moral ethics. Also perform other duties and responsibilities discussed and agreed upon in consultation with the Program Manager/Director. The coordinator prepares all documentation for Contract Reviews as well as acts as a contact point for stakeholders to return documentation to. Coordinator will maintain and update Contract database and pull any necessary information, reports and queries. Coordinator also assists with contract compliance audits. Licensing: Coordinator is responsible for completing the program license renewal applications as well as any initial license applications. Also participates in unannounced surveys conducted by OBHL. Assists with collection of information pertinent to any corrective action plans, as well as submits any documentation requested by OBHL at any other time. Acts as a primary contact for OBHL surveyors, using knowledge of OBHL requirements in other relevant areas (IE; during internal audits) and acts as technical support for staff with any questions they may have regarding the regulations. Committees/Meetings: Participation in committees such as Quality Management, Environment of Care, Client Record Audit, and any others deemed appropriate by the QM/Compliance Supervisor. Also participate in regular meetings such as quarterly Balanced Scorecard and special projects meetings. Participates in the presentation of NEO training material relevant to the department. Prepare minutes and/or various reports on actions and distribute as appropriate. Seeks out innovative ways to streamline and improve workflow processes while maintaining a high level of fidelity to various sets of standards (determined by program affected). Organize and attend required meetings for special projects as assigned. Assists with any other external audits by contractors, funding sources, licensing and accrediting agencies. Operations: Performs other tasks deemed necessary by the Vice President of Operations, including processing Fire Safety Operations Permits (FSOP), Alarm Permits, and coordinating fire inspections for program sites.

New Arizona Family Inc.

January 2008-March 2009 Clinical Mental Health Program Manager

ESSENTIAL FUNCTIONS: Help provide an environment where residents are treated with respect and where empowerment is a central theme in their living situation. Be aware of and available to any emergencies affecting residents, staff, or the physical plant always unless other coverage has been arranged. This includes responding to after-hours call and covering shifts when no one else is available. Inspect the physical sites and all common areas for safety and cleanliness daily. Assist and advise in the development of residential programs and activities. Relay appropriate activity and prepare time sheets to be process for pay-roll. Facilitate staff training meetings. Facilitate in cooperation with Administrator and Licensed to maintain and review Residential Service Plans, files and reports, including review of medication administration record and physicians’ orders. Provide 24-hour on-call supervisory coverage when assigned. Forward all accounts payable to Administrator. Assist in screening, interview, and recommendation of

hiring and training of new employees. Assist Administrator in maintaining personnel files. Assist Administrator to maintain timely, complete written records of attendance and other documentation required by state and county regulations for residential care. Works closely with the Quality Improvement coordinator to assure utilization review requirements are met. Facilitate and oversee meetings with each shift monthly for shift supervision. Take on additional assignments as directed by the Administrator. Meet with the Administrator weekly. Observes and monitors resident’s charts, resident’s behaviors, activities and changes in mental and physical conditions. Coordinates care and act as a liaison between residents and other health care professionals.

New Arizona Family Inc.

June 2007-January 2008 Training Specialist and Staffing Coordinator

ESSENTIAL FUNCTIONS: Conducts and coordinates training activities; Researches, writes, and creates new training materials; Develops, analyzes and evaluates training requirements; Consults with staff members and public and private representatives to keep training information current; Writes reports, memoranda, correspondence, newsletters, bulletins, and records; Develops training plans; Arranges classes, seminars, conferences, and workshops for current employees; Evaluates and updates training programs to keep current with new techniques; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The principles, training methods, and techniques used in adult education. Group dynamics and human behavior. Problems related to employees working in or served by different departments. Ability to: Plan, organize, and coordinate the execution of training programs. Communicate orally with employees, other agency employees, and the general public in face-to-face one-on-one settings, in group settings, or using a telephone. Instruct others in a classroom setting. Work cooperatively with other HR and CEO employees, members of outside agencies, and the public. Remain in a standing position for extended periods of time when instructing classes. Use graphic instruction such as drawings, layouts, or other visual aids and power points presentation. Operate a variety of office equipment such as a keyboard device, typewriter, microcomputer, FAX machine, and copy machine. Work safely without presenting a direct threat to self or others.

New Arizona Family Inc.

May 2005 – June 2007 Clinical Supervisor/Staffing

Coordinator and Certified Non-Crisis Intervention Specialist Mesa, AZ

ESSENTIAL FUNCTIONS: Provide clinical Aid's staff-members with appropriate nursing principles, standards, and practices in the care and treatment of Patient’s diagnoses with mental health disorder. Coordinating staff with education and training and providing advice to management for Development of nursing programs, treatment standards, and protocol. Recommend various personnel actions including, but not limited to hiring, performance appraisal, promotions and vacation and weekly Schedules. Spending time developing a relationship with clients and assisting and meeting their business needs and objectives. Maintaining a direct interface with family member and Physicians regarding Appointment and special needs and care changes. Maintain records of Test and procedures performed and patients seen. Compile data for Operational and Group notes and JAHCO standards. Input Payroll data for 31 staff members. Bi-monthly conducts NONVIOLENT CRISIS INTERVENTION CLASS and CPR and First Aid.

R.L. RICE & ASSOCIATES

September 2001 - May 2005 Mental Health Research Assistant Supervisor Phoenix, AZ

ESSENTIAL FUNCTIONS: Assisting Psych-Associates in conducting psych-social summaries, transferred assessment data and testing results from test sheet to computer entry, gather family histories data, timed tests (MMPI, WRATS, and ASI...ect...). Conduct oral test to clients various Disabilities making the unable to read or write. Conducting telephone Interviews using prepared questionnaires. Assisted client in medical and psychotropic medication emergencies, assessed client Condition, evaluated physical status, administers first aid and CPR. Supervisor duties include provide appropriated resources for staff and patient, minor case management, staff scheduling and pay performance rating, updating staff files

to meet state guidelines and provide appropriate training for new employees

Phoenix Children Hospital

November 1999 - February 2001 Child/adolescent Counselor Phoenix, AZ

ESSENTIAL FUNCTIONS: Perform and provide a variety of level paraprofessional adolescent-children psychiatric rehabilitative duties, assigned, and Admitted to a specialized unit. Conduct one to one interview and important medical vital sign daily, variety of role

modeling and engaging them in daily ADL's activities. Assisting residents in therapeutic setting, prompting with social skills and community involvement as being part of the main treatment team. Developing plan of actions/goals Related toward member treatment and safety. Being able to return back into the community/home.

Foundation for Senior Living--

September 1999 - September 2001 Program Manager-Supervisor Phoenix, AZ

ESSENTIAL FUNCTIONS: Provide nursing staff-members with appropriate nursing principles, standards, and practices in the care and treatment of Patient’s diagnoses with mental health disorder. Coordinating with staff on education and training and providing advice to management for, development of nursing programs, treatment standards, and protocol. Recommend various personnel actions including, but not limited to hiring, performance appraisal, promotions and vacation and weekly Schedules. Spending time developing a relationship with clients and assisting and meeting their business needs and objectives. Maintaining a direct interface with family member and Physicians regarding Appointment and special needs and care changes. Maintain records of Test and procedures performed and

patients seen. Compile data for Operational and death reports.

Arizona Department of Juvenile Correction

April 1998 - September 1999 YCO1 (psych unit) Phoenix, AZ

ESSENTIAL FUNCTIONS: Provide a safe environment for juveniles confined to Correctional institution. Ensuring accurate head count daily (face to Face) prior to accepting shift responsibilities. Daily 30 minutes Checks, ensuring all cell doors are locked. Input juveniles in computer as admitted to unit (Separation Unit). Schedule all appropriate programs as follows: ADL's, Phone call, program activities base on program level phase, process release of action plans and direct youth's need to appropriated resource (health unit, Psych Staff, Chaplin and youth Advocate). Keep a continuously data and log on all movement in/out and Behavior of unit. Provide verbal and radio communication to all Resource. Documenting incident reports and reading youth basic rights. Reviewing peer’s incident reports to ensure youth meet admittance Criteria. Criteria as follows: danger to self/others, Disruption to Facility, Escape risk, destruction of property and self-referral.

Saint Luke's Hospital of Tempe

February 1997 - April 1999 Therapist 1 Tempe, AZ

ESSENTIAL FUNCTIONS: Perform a variety of journey level-Para-professional psychiatric rehabilitative duties, assigned by the treatment team and Doctors. Conduct one to one and group counseling session; actively participate in therapeutic program and as a member of the treatment Team. Independently perform a variety of life enrichment and group Interaction and activities within the hospital units. Duties also include developing and implementing individual treatment plans for assigned patients and the ability to relocate special skills throughout the hospital. (ER, ICU, LABOR AND DELIVERY, PEDIATRIC and CHEMICAL DEPENDENCY DETOX UNIT).

Tri-City Behavioral Health

October 1996 - September 2000 Living Skills Counselor (weekends/PRN) Mesa, AZ

ESSENTIAL FUNCTIONS: Perform a variety of journey-level Para-professional Psychiatric duties, assigned by the treatment team and Doctors. Conduct one to one and group counseling session: active participates in Therapeutic programs. Assisting members' participation engaging in self-care issues (bathing, and other basic ADL's, nutrition, monitor Vital signs and health care needs). Prompting members with social skills and community social. Teaching members knowledge on current Psychotropic medication and administer them as well as needed.

Education:

Pontiac Central

June 1988 High School

College Prep Pontiac, MI

Arizona State University/Mesa Community College: September 2005

BS, Psychology & Mortuary Science

University of Michigan/Ann Arbor, Michigan: December 2011

Master’s Counseling

Training & Certifications:

Certification: CPR-FIRST AID

Certified Trainer: NON-VIOLENT CRISIS INTERVENTION (Handle with Care)

Certification: MENTAL HEALTH-FIRST AID

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