M. Christopher Viner

*** ***** ******, **********, ** 19809 ~ 610-***-****) ~ ad1ibk@r.postjobfree.com

Senior Retail and Loss Prevention Professional with expertise in administering and managing a full spectrum of operational and loss prevention programs, services, and functions across retail industries in multiple states. Background in specialty retail, big box retailers and wireless industry. Working knowledge of best practices and techniques as it pertains to operational compliance, merchandising, managing loss prevention processes, and reducing company shrink. Retail Loss Prevention and Management professional that is extremely motivated and eager to contribute to an organization’s collective success. Specialize in leading operations through thoughtful team centric approach and driving company initiatives to exceed company goals.

Career History

Agile Delivery Delaware LLC

March 2023-Present

Amazon Delivery Driver

Responsible for loading bags and packages into the van.

Adhere to all laws pertaining to operating a van.

Deliver packages to between 225-250 locations on my route.

Follow GPS to deliver packages to the correct locations.

Scan all packages that belong to a specific stop.

Take pictures at the location of each package for proof of delivery.

Inspect all vans at the beginning and end or shift.

CVS, Wilmington, Delaware

2018 – March 2023

Assistant Manger / Operations Manger

Responsible for supporting the Store Manger in the total leadership and strategic operation of store.

Track inventory to ensure proper replenishment and facilitate sales for the customer.

Create action plans for operational and service improvements, as well as staff training and development.

Lead and train staff to work effectively with store crews and external vendors.

Ensure financial management runs smoothly and all cash SOPs are followed.

Supervise, assign, and direct activities of the store’s crew while using effective communication skills.

Provide customer service leadership which includes assisting customers with their questions, problems, and complaints, in addition to making sure the staff is trained appropriately to do the same.

Promote a CVS customer service culture which prioritizes the customer and their experience and satisfaction.

Best Buy, Wilmington, Delaware

Leading Provider of Technology Products

2014-2018

Merchandising Supervisor

Manage the store advertising set on a weekly basis to ensure company compliance and drive the customer experience.

Supervise the delivery of merchandise and maintain the integrity of the store planogram for merchandising.

Lead a team of merchandising and sales professionals to service customers, adhere to company merchandising standards and drive sales.

Handle company audits and general store operations.

Responsible for leading and mentoring a team on adherence to the Department Execution Model related to merchandising process, procedure, and strategy.

Ensuring Best Buy interactive and/or appropriate vendor demonstration software is running on required displays and all units are functional as well as conducting team meetings, trainings and other special events to communicate clear goals to team.

2012-2014

Asset Protection

Identify shrink and potential loss prevention issues and address them as needed.

Conduct all store loss prevention audits and assist operations

Provide training on shrink reduction and lead the stores shrink reduction culture.

Manage the in-store loss prevention and surveillance of internal and external theft.

Coach and lead employees in asset protection best practices to ensure a safe, secure and profitable environment throughout the store.

Demonstrate preparedness and exhibit behaviors for proper emergency response procedures.

Monitor the store for potential security risks and alarm function.

Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.

General Nutrition, Inc. (GNC) 2007-2011

Largest Health and Wellness Retailer in the world Inventory Auditor, Mid-Atlantic Territory

Conduct and supervise physical inventories for over 250 GNC stores across the Mid-Atlantic territory.

Review and recover documentation to assist in investigations of theft and dishonesty.

Trained and reviewed Loss Prevention policies and best practices with Store Managers in the field to reduce store shrink and prevent loss.

Successfully recovered $40,000 in loss associated with external and internal theft, as well as poor inventory controls exhibited by managers and employees.

Responsible for accurate inventory reports dealing with several lines of products of individual stores.

Reviewed internal control structures, performed special reviews, and conducted internal audits in order to make recommendations for corrective actions of unsatisfactory conditions of each store audited.

Collaborated with Regional Loss Prevention Manager with respect to inventory results and how to better teach, coach and train managers and employees to reduce the various avenues of loss and theft.

2005-2007 Senior Store Manager, Wilmington, Delaware

Increased an underperforming stores volume by 50 percent, to over $800,000 dollars in revenue. This store became the highest grossing store in the mid-Atlantic region.

Directly supervised and mentored a staff that included sales associates and assistant store managers. Several of which were internally promoted during my tenure.

Accountability for employee payroll, termination/hiring, employee disputes and mediation, unemployment hearings, recruitment of talent.

Directly collaborated with corporate HR to ensure effective HR management at the store level and disciplined employees for any violations of company policies and standards.

Senior Store Manager, San Diego, California 2004– 2005

Served in a dual role, as a manager and multi-location sales coach / trainer responsible for $2million plus in revenue.

Exceeded quarterly sales goals consistently and grew the sales in the market by 20percent in one year.

Led a team of 10 sales professionals who reported directly to me

Managed the payroll, inventory management, store loss prevention and HR responsibilities for all locations

Handled scheduling, merchandising and recruiting/hiring across the region

Revitalized the San Diego market in 2005 through revamping ineffective staff and creating a team-centric selling environment that significantly improved revenue and morale.

Education& Professional Affiliations

Ursinus College, Collegeville, Pennsylvania

Bachelors of Arts in Politics

December, 1997

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