Kimberly Peterson

**** ******* *** ******, ***** 75126

Email: ad1ib7@r.postjobfree.com

Ph: 945-***-****

Outgoing, Motivated team player eager to contribute dynamic customer service, administrative supervisory, team building, and organizational skills towards supporting the objective of an organization, reliability, dedication, and solid work ethics with opportunities for professional growth.

Work Experience

K&K Helping Hands Cleaning Services

January 2023 to Present

Pharmacy Service Representative/ Patient Care Specialist

Continuum Global Solutions

October 2021 to January 2023

• Communicates program referral status to appropriate sales, branch, or administrative team members.

• Answers all inquiries regarding enterprise services and provides appropriate information, including referrals to community resources as appropriate.

• Actively works to connect patients with appropriate internal team members based on patient needs and requests, including but not limited to skilled care, personal care, personnel, or others as appropriate.

• Qualifies referrals for skilled care by assessing patients over the phone and in conjunction with available clinical documentation and patient feedback.

• Verifies eligibility for skilled care as part of qualification process, including but not limited to insurance eligibility, branch capacity, consent for care, and physician approval of home health order. • Collaborates with orders team to retrieve signed home health orders from referring physician or facility to ensure timely initiation of care.

Medical Collections

CMI Group - Location

May 2021 to October 2021

· Accounts receivable and payable skills

· EOB Knowledge

· Knowledge of multiple insurance plans, including Medicare

· Authorization and diagnosis code verification

· Establish repayment plans and arrangements with delinquent patients

• Flexible schedule and options for working from home

• Strong track record of providing excellent work/life balance

• Comprehensive benefits package and competitive compensation

• Commitment to fostering an inclusive culture of belonging and empowerment through our core values collaboration, courage, agility, and respect.

Cleaning/ Owner

March 2018 to Present

To clean bathrooms and kitchens and associated areas as per outlined standards. To dispose of refuse.

To maintain security of bedrooms and contents.

To be responsible for a set of keys and for ensuring the security and integrity of areas of cleaning.

To clean domestic kitchens including surfaces, large and small equipment, including microwave and other ovens, fridges and freezers; to dispose of refuse.

To store linen, handle outgoing soiled linen and incoming clean linen.

To make beds and change bedding in guest rooms.

To maintain environment; deep clean carpeted and non-carpeted areas, soft furnishings and bedding; fixtures and fittings; windows and walls; maintain storage areas.

To operate machinery as required.

Human Resources

Sykes Enterprises - Location

March 2021 to May 2021

Scheduled candidate’s interviews.

Assisted with new employee on-boarding and ensured all pre-employment forms were properly completed.

Managed and administered all pre-employment assessments to prospective candidates.

Assisted with accounting.

Customer Service Representative

Advance Communications - Plano, TX

December 2016 to June 2017

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Thoroughly and efficiently gather customer information, access and fulfill customers needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

Provide quality service and support in a variety of areas including, but not limited to billing, placing print orders, and system troubleshooting.

Troubleshoot customer issues over the phone. Use automated information systems to analyze the customer’s situation.

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience.

Responsible for compiling and generating reports as they relate to customer service surveys.

Job Title

Heavenly blessings - Mesquite, TX

March 2011 to November 2013

Cooking, cleaning, meal preparation, bathing, grooming, transferring, medication reminder.

Take care of dementia patients, cook, clean, bed bath, meal preparation shower, wound clean, grooms etc.

Giving assistance to people who are sick, mentally or physically disabled, or the elderly and fragile.

Education

Trained Agents Online Real Estate School in Real Estate

Trained Agents Online Real Estate

March 2020 to Present

Programming in Microsoft Office Certificate

Cedar Valley College - Lancaster, TX

January 2000 to December 2002

High School Diploma

Lincoln High School - Dallas, TX

August 1995 to November 1999

Skills

• Customer service

• Medical collection, insurance verification, billing, knowledge of different programs

• Medical billing

Contact this candidate