April L. Munoz

San Angelo, Texas 325-***-**** ad1iap@r.postjobfree.com & ad1iap@r.postjobfree.com

Professional Experience

Department Manager July 2021-Present

H-E-B San Angelo Texas

Maintains and processes ordering products for the department

Manages day to day operations for the department to include customer satisfaction

Creates and maintains schedules for department employees

Updates financials, plans holiday events

Builds effective relationships with employees so they have the confidence to perform their job duties

Training & Development Coordinator April 2019- July 2021

The Esperanza Clinic San Angelo, Texas

Designed and delivered comprehensive new hire training programs, focusing on key skills and behaviors necessary for success in the role.

Conducted software training for existing employees, ensuring that they are proficient in using the latest tools and technologies to maximize productivity and efficiency.

Developed and maintained training guides for the clinic, ensuring that employees have access to accurate and up-to-date information on processes and procedures.

Co-led a team responsible for overseeing, training, and delivering training for a new patient registration system, ensuring that all employees were fully trained and equipped to use the new system effectively.

Collaborated closely with providers and HR staff to identify training needs and develop targeted solutions, resulting in improved patient care and employee performance.

Utilized feedback from employees and patients to continuously improve training programs and materials, ensuring that they are engaging, effective, and aligned with organizational goals and objectives.

Cashier/Backup Bookkeeper

February 2017 – June 2019

The Home Depot

San Angelo, Texas

Conducted cash handling training for employees, covering opening and closing store cash procedures and emphasizing the importance of accuracy and attention to detail.

Evaluated employee performance on customer service and cash handling, providing feedback and coaching to help them improve their skills.

Fostered a positive and supportive learning environment, encouraging employees to ask questions and providing ongoing support and feedback to help them succeed.

Performance Specialist II-Trainer

February 2002 - February 2018

Health Care Service Corporation-Blue Cross Blue Shield

San Angelo, Texas

Designed and implemented training programs for new and existing employees, resulting in a 30% increase in employee retention and job satisfaction.

Maintained and processed orders for training materials and resources, ensuring smooth and efficient operations. •

Managed day-to-day training operations, including scheduling and customer satisfaction, with a focus on meeting organizational goals and objectives.

Built effective relationships with employees, providing them with the confidence and support to perform their job duties at a high level.

Conducted needs assessments to identify training gaps and develop targeted solutions, resulting in improved quality and production stats for employees.

Delivered engaging and effective training sessions on various topics, including software upgrades and updates, customer service, and claims processing.

Tracked and analyzed training data to identify areas for improvement and implemented process improvements to optimize training effectiveness.

Maintained up-to-date knowledge of learning management systems and other training technologies to ensure optimal utilization of available resources.

Education

Angelo State University, Norris-Vincent College of Business

Expected

Masters of Business Administration

Graduation Dec 2023

Angelo State University, Norris-Vincent College of Business

December 2019

Bachelors of Business Administration

Howard Community College

May 2010

Associates of Applied Science Accounting

Skills

Microsoft suite

Outlook

Jabber

LMS Training software

HR I-9 processing

Tableau software

Benefits for insurance, New Hire training

Accounting

Customer Service

Workforce Manager

FinNet

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