Jessica Thai (Do Ngoc Tram Thai)

(C) 619-***-**** ad1iao@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced marketing management professional who consistently delivers high quality and result- focused marketing content in depth knowledge of social media marketing with expertise in identifying emerging market trends

Executive administrative assistant with excellent organizational and administrative skills over four years experiences in Healthcare and Beauty Industry in Viet Nam

Solid computer skills, fast with MS Office: Word 2019, Excel 2019 PowerPoint 2019, Outlook, Email, software with AI, capcup.

Quickly learned the variations and requirements for creative planning.

Able to manage high pressure work environments.

Professional and knowledgeable Receptionist versed in administrative support and customer service skills

SKILLS

Organizational skills

Team building

Documentation and reporting

Microsoft Office Specialist Certification

Excellent writing & editing skills

5+ years’ experience in a front dental office and billing

Strong interpersonal and customer service skill

A professional, polite, friendly and diplomatic manner

Excellent communication skills, both written and verbal

Ability to prioritize and manage several different tasks at once

Documentation expertise

Customer and client relations

Workflow planning

Patient scheduling

Detail- oriented and able to concept, high-quality

JANUARY 2018-JUNE 2019

Front Desk Receptionist DDS Loc Bao Sandiego, CA

Answer Phones

Schedule Appointments

Explain Services to Customers

Assist in filling out intake forms

Take customers to rooms treatment

Cleaning as needed

Check out customers

Count and reconcile cash.

Order office supplies

Responsible for all client communication and arrange appointment list for Vietnam patient

Reminder appointment list for next day schedule

Verifying denti-cal program and insurance for patient

To manage and oversight day to day activities of the board of manager

Maintain the activities of the doctor and patient workflow

Arrange appointment list and print prescription into software system at dental office

Worked as team members performance cashier duties, product assistance and paperwork

Billing code for dental and insurance in fields in need

On behalf of director to sign documents related to paperwork or recruiting and receipt in duties

Evaluation and quality assurance for printing system brand: flier, banner, customer service, hygiene in room examination, existing customers and potential customer developing

Schedule and confirm patient diagnostic appointment, surgeries and medical consultations

Transmit correspondence and medical, blood test, Imaging by fax, email, mail.

Front Desk Receptionist KEN DENTAL INC SAN DIEGO, CA

Welcome and assist patients with a warm and professional demeanor, creating a positive and caring environment.

Verify denti-cal medi cal or insurance coverage accurately and handle billing processes efficiently.

Deliver exceptional customer service by addressing inquiries, resolving issues, and guiding patients to the appropriate fill out the consent form

Maintain medical records, calendar, schedule meetings and appointment with patient

Provided typing, phone answering and general administrative support

Prepares Xray or referral from doctor request for patient to make an appointment in special list

Schedule and confirm patient diagnostic appointment, TAR/ Claim and medical consultations

Transmit correspondence and medical history, Imaging by fax, email, mail.

Arrange chart of patient for schedule appointment

Billing and request claim or TAR from insurance / medical- dentical program.

Verify on system medical or working with insurance company to check for payment

collecting money by cash, credit card or discount and check revenue by computer report on system or paperwork

Receive, sort and distribute daily mail/deliveries

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Answer telephone, direct calls to appropriate questions and schedule appointments

Explain special treatment plans for patient in order to complete document, case histories dental and form such as intake and insurance forms

Prepare the X-ray scanner and handle to send on system and copy for billing or TAR

Operate office equipment such as voice mail messaging systems, and using Easy Dental software for Dental office to search name and make an appointment and billing for dentist and registration for new patient and update information patient, compile and record dental chart, report and correspondence and results and send copy dental X-ray for every patient

Maintain medical records, calendar, schedule meetings and appointment with patient

Skills

Experience with preparing, prioritizing, and presenting treatment plans to patients

Experience with overcoming patient objections as it pertains to scheduling and finances

Knowledge of billing and customer service in dental

Good general knowledge of dental terms and can answer patient questions in layman terms

Good with logging notes and patient follow-up on unscheduled treatment

EDUCATION

Business Office Management since june 2020 in UEI college California

Master Degree: Marketing & Business Management Oct 2013 - Jun 2015

State University Sheffield

Bachelor of Art: Business Administration Sep 2010 - Oct 2012

Second degree- University of economics

Bachelor of Art - Major: International Relation Nov 2004 - Oct 2009

University of Social Science and Humanities

Medical Secretary Oct 2003 - Nov 2005

University of Lotus and The IFA Pierre Salvi of commerce and industry of Versailles

CERTIFICATE SCHOOL OF COMMERCE

Customer service 2012

CERTIFICATE OF LANGUAGES

TOEIC 680 - IIG viet Nam with institute of United States

Diploma Delf A1 French Ministry of education

UEI COLLEGE CHULA-VISTA

BUSINESS OFFICE ADMINISTRATION SEP 2019- JUN 2020

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