Customer Service Supply Chain

ARJEY C. DE VERO

*** ******* **. *.**** Ave. Cainta Rizal I C: 099******** I *************@*****.***

SUMMARY

-Focused on developing process controls and quality improvement initiatives that reduce cost and increase company revenue.

-Logistics specialist focused on drafting persuasive and comprehensive information papers, feedback reports and recommendations that influence company decision-making.

- Deadline driven highly effective.

HIGHLIGHTS

-Result oriented

-Detail oriented

-Flexible

-Works well independently

-Customer service oriented

-Warehouse and fulfillment

-Inventory control

-Budget management

-Output oriented

-Computer literate

ACCOMPLISHMENT

-Increase personnel productivity by creating a progressive pay program that tied safety and customer service to individual and TEAM performance.

-Acted as Assistant Manager for months while he was on leave

-Create process that reduced lead time on services that has positive effect in the organization and customers.

-Manage to operate Forklift such as Reach truck, Counter Balance, Order picker (with certificate)

EXPERIENCE

Service Operations Specialist October 1, 2022 to Present

IKEA IKANO PHILLIPINES

-Ensure on time delivery of services by the TSPs to the customers

-Troubleshoot and resolve any operational concerns (front and back end) raised by the customers, TSPs and other cross functional team in the fulfilment of the service.

-Review and update software settings such as capacities, timeslots and operational information on fleet and crew.

-Foster robust working relationship with different internal stakeholders such as CCC, CR and ISL – regarding the order fulfilment processes.

-Perform periodic review of TSP KPIs and motivate the TSPs to perform at the highest level

-Inform and educate TSPs with new enhancements/updates on the operating software being utilized in the delivery of services such as MVBC, Y3.

-Inspire the TSP co-workers by having a healthy working relationship with them and develop the same IKEA values that we are bound to live by.

-Ensure the availability of TSP resources to deliver the customers’ requirements.

Goods Flow Assistant 3/2021 to Sept 31, 2022

IKEA IKANO PHILLIPINES

- Fulfill all requested delivery accurate and timely.

- Monitor all required picking and hand over to TSP.

- Reports all activities to Managers all activities and within Home Delivery such as Picking

Accuracy and Handover of deliveries.

- Manage all resources efficiently.

- Monitor oversell Sales Order and report to Manager

- Forklift Operator (Reach truck – Counterbalance – Order picker) with certificate

Logistics Supervisor 2/2020 to July 15, 2020

Chemical Providers Inc. Quezon, City

-Leading all supply chain activity

-Monitor and control all aspect in Supply chain directly reporting to Company VP.

-Monitoring of inbound and outbound inventory.

-Management within the supply chain and logistics field

-Directly responsible for the purchasing or procurement of product and service.

Transport Supervisor 11/2013 to 11/2019

International Rice Research Institute Los Banos, Laguna

-Review emails and new request of trip and manually entered data into a centralized database, like OCS and Middleware system.

-Conducted qualitative and quantitative analysis of transport employees (drivers & mechanic).

-Oversaw scheduling for day-to-day activities for transport employees (drivers & mechanic).

-Dispatched, Plan; Monitor the trips daily.

-Communicated all emergencies, delays due to weather and carrier for the passenger on trip.

-Completed all necessary documents and other paperwork.

-Monitoring of all fleet in transportation eg. Preventive maintenance etc.

Warehouse Personnel 01/2009 to 11/2013

METRODUG INC. Bicutan, Taguig City

-Checking and packing of items order from the daily needs of the customers.

-Dispatching of the delivery.

-Monitoring and controlling of zoned dispatched.

-SAP and SDS system use

EDUCATION

Business Administration - Logistics Management 2004-2008

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES Aurora Blvd. Quezon, City, Philippines

-Coursework in Logistics and transportation technology.

-Coursework in Business communication.

-Business Management, Logistics, Finance and Supply Chain coursework

CHARACTER REFERENCESS

-Argentino Garcia – Supervisor (METRODRUG INC.) CP#:092*-*******

-Papart Labininay – Supervisor (METRO DRUG INC.) CP#:091*-*******

-George Cinconiuegue – Manager (IKEA) CP#: 099*-***-****

-Carlito Cabral - Administrator (IRRI) CP#: 091*-***-****

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