Customer Service Call Center
Resume:
MICHAEL A BROWNE
**** ******* ******* *** *** Vegas, Nv 89139
702-***-****/ ad1ia2@r.postjobfree.com
OBJECTIVE
To obtain a full time position in a well based company.
FUNCTIONAL SUMMARY
Calm, poised Customer Service agent with fourteen years of experience in fast-paced call center and retail environment. Superior problem-solving and communications skills. Able to remain calm, centered and focused in all environments. Experienced in call center and customer support technology.
SUMMARY OF QUALIFICATIONS
[present-2014]
Cosmopolitian Las Vegas
guest service specialist
Pbx
[2008-2010]
Bally’s Casino Las Vegas, NV
Casino Customer Service/ Lead agent
Assisting agents in difficult situations, assisting management in the development of the lead position
EMPLOYMENT
Casino Customer Service
Bally‘s Casino [2006-2010]
Las Vegas, NV
Taking in-bound calls for a fast pace call center, That is responsible for multiple hotels in multiple cities. I also had to multi task. I worked in a call center with numerous agents. I worked well with management and assisted in multiple tasks that needed assistance
Customer Service [2004-2006]
Sprint
Las Vegas, NV
Assisting new and established mobile accounts. Mobile phone demonstrations. I worked in a small well organized group, also was very knowledgeable in product and plans.
EDUCATION
Silverado High School [1996-2000]
Las Vegas, NV
General education
ITT Tech [2011- 2013)
Henderson campus
Henderson,NV
Network Systems administrator
REFERENCES
Nancy Gomez
Sister in law
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