Roselyn Natal

** ******* ******

Davie, FL *****

954-***-****

ad1i9y@r.postjobfree.com

Objective

To obtain a position in which my skills, education and experience are utilized.

Skills Summary

Office Manager, Sales, Administrative Assistant, Computer Literacy, and Customer Service.

Certifications

Administrative Assistant, CPR, EFDA, ESE Attendant.

Language

Bilingual-Spanish

Work Experience

JCR Congregation, Hollywood, FL

Administrative Assistant

1/2006- Present

• Record Keeping/ Order Office Supplies

• Organized Monthly Calendar

• Keep Pastor’s agenda update

• Compose Letter/minutes

• Account Payables/receivables

• Negotiate with vendors

FGO Logistics

Operations Manager

04/2023-Present

• Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

• Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.

• Develop and achieve agreed budget, revenue and profit (P&L) for site.

• Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.

• Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

• Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.

• Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.

• Work closely with routing and dispatch team to coordinate effective home delivery routes.

• Manage, monitor daily load out and dispatch processes for home delivery teams daily.

• Responsible for the recruitment and retention of Contract Carriers.

• Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.

• Ensure customer and vendor contract requirements are administered and enforced.

• Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.

Vital Dental Centers, Multiple Locations

Manager/Front desk coordinator

03/2021-04/2023

• Schedule appointments

• Answer phones

• Process insurance claims

• Verify insurance benefits

• Order supplies

• Travel to other offices for support

• Confirm appointments

• Credentialing

• Treatment planning

• Manage front desk

Greenberg Dental, Hollywood, FL

Office Manager/Front desk

09/2019-03/2020

• Answer phones

• Verify dental insurance/benefits

• Schedule appointments

• Confirm appointments

• Order supplies

• Manage front desk

Urrea- Feldsberg, DDA, Pembroke Pines, FL

Pediatric Dental Assistant/Special needs/Front desk

09/2013-09/2019

● Expanded functions

● Assist dentist in different procedures

● Take x-rays

● Sit patients

● Sterilization

Great Expressions Dental Centers, Weston, FL

General/Pediatric Dental Assistant/Front desk

10/2015-10/2016

● Clerical/Receptionist/Schedule Appt

● Assist dentist in different procedures

● Take x-rays

● Sit patients/Order supplies

● Present Treatments to Patients

Therapeeds Inc., Davie

Front Desk/Insurance Claims Specialist/Kids Room Coordinator (special needs)

11/2011-01/2013

• Receptionist

• Ordered clinical supplies and school supplies

• Prepared insurance claim forms for clients

• Organized kids’ room and schedules

• Teach life skills to special needs students

• Organized Schedules

Wells Fargo, Sunrise, Florida

Teller/ Customer Service Representative

09/2010-10/2011

• Balanced cash drawer

• Sales

• Customer Service

• Answered phones

Allied Pressroom Chemistry, Hollywood, FL

Data Entry Manager

01/2008-01/2009

• Data entry

• Receptionist

• Shipping / receiving client orders and supplies

• Customer service

• Resolve company and clients’ issues

SunTrust Bank, Hollywood, FL

Teller Coordinator/Supervisor

09/2003-10/2007

• Ordered money from cash vault services

• Balanced cash drawer

• Balanced main vault and TCD’s machines

• Supervised teller job performance and sales logs

• Customer service

• Sales

Education

Broward County Public Schools

ESE Bus Attendant Training, 8/2017

Concorde Career Institute, Miramar, Florida

Dental Assistant, 10/2013

Trinity International University, Davie, Florida

Counseling,09/2009

Sheridan Vocational, Hollywood, Florida

Business Management, 08/2001

Computer Skills

MS Office, QuickBooks, and Insurance Claims Management System, Dentrix/Eagle soft/Easy Dental software experience.

References Available Upon Request

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