Customer Service Sales Manager

Evan W. Nunery

804-***-**** *******@*****.*** Chester, VA 23831

SUMMARY

Enthusiastic Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Institutes a positive working environment for others to build productive working relationships. Successful in managing team goals and team development. History of thriving in team-oriented environments.

SKILLS

Sales Planning

Customer Service Management

Product Knowledge

Relationship Building

CRM proficient

Goal Setting

Territory Sales Management

Lead Generation

Sales Team Training

Performance Management

Strategic Planning

Staff Training

Deal Structuring

EXPERIENCE

Sales and Family Service Manager, Everstory Partners, July 2018-November 2023 Richmond, VA

Managed multiple locations in cemetery sales and customer service in developing strategies to achieve monthly and annual goals

Hired, trained, and motivated a high-performing sales team to achieve over $1.2 million dollars in new revenue last year

Developed, trained, and implemented strategies to increase sales, customer satisfaction, and loyalty amongst the families we served

Enforced customer service standards and resolved customer problems to uphold quality service

Assisted families in memorializing their loved ones with dignity and respect during a time of grief

Reviewed and approved paid-in-full and financed contracts ranging from 100 dollars to 1.3 million dollars with company-approved finance rates Created a fun and inviting environment amongst the sales team and other departments Business Development Coordinator, Colonial Hyundai, March 2016-March 2018 Answered internet inquiries on vehicles

Organized events and sponsorships for the dealership Assisted customers in technology upgrades

Assisted the sales staff and customers with vehicle purchases. Campaign Manager, Dauntless Events, April 2015-March 2016 Designed marketing techniques for new clients

Trained entry level employees on direct marketing techniques Worked with Fortune 500 companies in bringing new products and clients to their stores. EDUCATION AND TRAINING

Bachelor of Arts Degree

Music Performance, The University of Virginia's College At Wise, May 2013 Who's Who Among Students in American Colleges and Universities Recipient 2013 Gamma Sigma Alpha National Greek Honor Society

Order of Omega National Greek Honor Society

Founding Member of the National Society of Leadership and Success for the UVa-Wise Chapter

Graduated with Honors: Cum Laude

ACCOMPLISHMENTS

Recipient of the Most Improved Cemetery Location for Everstory Partners in 2022. Exceeded 2022 yearly budget by 1.5 million dollars. Who's Who Among Students in American Colleges and Universities for 2013 Gamma Sigma Alpha National Greek Honor Society

Order of Omega National Greek Honor Society

ACTIVITIES AND HONORS

Professional Baritone Vocalist

Enjoy performing in local venues

Love to travel and experience new advenrures

REFERENCES

Patti Konen- Retired Regional Vice President of Everstory Partners: 215-***-**** Kim Gardner- Sales and Finance Director for Carter Myers Automotive: 804-***-****

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