Customer Service Front Desk
Resume:
Kenyala Lee
**** * ****** *** *******, IL *****
ad1i99@r.postjobfree.com
Objective: To obtain a position which utilizes my customer service, problem solving, and computer skills? Summary of qualifications
A team player, willing to go above and beyond
Mindful of details in a high-demand, fast-paced environments Good communication, oral as well as written
Exceptional interpersonal skill
Dedicated customer service skills
Professional Experience
Covance – San Diego
October 2017-2021
Program Specialist
• Verify insurance
• Support the operations of InTeleCenter
• Assist patients or providers access the product they need
• Respond to phone and fax request from customers, who include physicians and their staff, hospital staff, pharmacists, patients, and family members or friends of patients.
• Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
• Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
• Maintained a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. Microsoft, excel and PowerPoint fluent.
Marriott Suites O'Hare — Rosemont Illinois
June 2016- July-2017
Front Desk Guest Representative
Processed guest check in and check outs to achieve the highest levels of guest satisfaction Trained new hires in front desk routines and procedures Created and maintained a bulletin board for hotel guests with current and upcoming local events and activities
Stocked the hotel gift shop and assisted guests with purchases Acted as the concierge to guests who needed help and recommendations with reservations for dinner, entertainment and relaxation
Directly responsible for processing cash payments and overseeing a cash bank totaling over $2,000.00 on any given day
At Your Service Agent
Answered calls from guests regarding service calls and hotel features and amenities Received Room orders from guests and communicated them to the kitchen Provided directions to hotel guests for getting to and from the hotel and nearby location, such as Chicago-area airports
Financial Management S stems —Rollin Meadows Illinois Jul 2014-June 2016
Rehab Follow up Specialist
• Serviced inbound/outbound calls on the collection floor
• Assisted borrowers with required documentation
• Process payments
Finish line —Rollin Meadows Illinois
August 2013-June 2017
Retail- Store Manager
Cashier
Managed daily retail operations in areas of inventory control, vendor relations and shipping and receiving.
Supervised seven employees. In charge of assignments delegations, shifts schedules, and performance evaluations.
Tracked, monitored and updated computerized inventory on daily basics. Prepared and verify all employed timecards for accurate weekly payroll processing. Randstad —Chicago, Illinois
Jul 2012-August2013
Inquiry Response Coordinator
• Make outbound calls
• Transfer to the appropriate queue
• Disposition all calls accurately
• Transfer interested inquiries to admissions
PLS Check Casher —Chicago. Illinois
Ma -2011-Dec2012
Shift Supervisor
• Cash and verify checks
• Responsible for balancing cash drawers daily
• Followed all money management procedures
• Maintain superior customer service in a high-
demand, fast paced environment.
Education
Austin high school- Chicago, IL
High school diploma 2007
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