832-***-****- cell

ad1i96@r.postjobfree.com

**** **** **** ******

Los Angeles, CA 90007

PAMELA KWABENA

Objective

Primary interest is in a challenging career with a professional oriented company. A company with assignments which calls for remuneration based on resourcefulness, initiative and a determined effort. A company where personal capabilities can be utilized and contributed to assist individuals with growth and the ability to integrate into the community. Extensive experience in working from home virtually with customer service, licensures and contracts. Behavior Analysis, Case management, Counseling, CNA, Personal and Direct Care.

Experience

2018–2019 Sykes Virtual Work From Home Denver, CO

Virtual assignments working from home. Turbo Tax Preparation, HR recruiting, customer service call center answering over 100 calls per shift, data entry and escalations.

2015–2017 Oak Bend Medical Center Richmond, TX

Nursing Administration- Tasks: Under the supervision of ER, Nursing Director or Charge Floor Nurse, performed duties which included patient care according to approved plans of care; maintenance of appropriate recording forms; taking vitals; assisting with personal care; the reporting of significant changes in a patient’s health; providing a safe environment; complying with all documentation and record keeping.

2012 – 2015 Texana Behavior Center Rosenberg, TX

ABA - Individual Behavior Trainer - Tasks: Under the supervision of a BCBA worked on a team with children with developmental disabilities. Provided direct 1:1 training, implemented programs, assisted with assessments, counseling, case management, and analyses, collected and summarized data, documented training progress as assigned. Implemented PMAB and physical prompts when necessary. Demonstrated customer service and work practices that met health and safety guidelines and requirements.

2006- 2012 Lutheran Social Services Katy, TX

Social Worker - Tasks: Case management, counseling, documentation and record keeping. Worked both in-home and facilities.

Skills

EDUCATION

Proficient in Paragon, ACLS, Word, Excel, Access, Outlook, PowerPoint, SAP, PeopleSoft, Enterprise One, Oracle, ADP, QuickBooks, Quicken, Peachtree, Merlin, Glovia, Man-Man, Kea, JDE, MAS 90, OLO, Avaya, Genesis EMR

Bell Town University– MBA; Dillard University– BS; College of Court Reporting - Associate; Avalon – Certified Nursing Assistant; Certified Monitor Tech

SUMMARY OF QUALIFICATIONS: A solid educational and professional background, together with valuable work experience and training. An energetic and self-motivated worker An individual who possesses the ability to establish and reach projected goals. Someone who can take a leadership role in meeting projected goals.

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