Customer Service Retention

DW Derrick Washington

Hattiesburg, MS ***** +1-228-***-****

********************@*****.***

PROFESSIONAL

SUMMARY

Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Creative Job Title well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Achievements include adding Number new customers and increasing revenue by

$Amount. Hardworking, reliable and diligent sales leader. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

ACCOMPLISHMENTS Reporting - Documented and resolved issue which led to results. SKILLS Teamwork and Collaboration

Customer Service

Stockroom Upkeep

Customer Needs Assessment

Stocking and Receiving

Self-Checkout Assistance

Sales Expertise

Sales Leadership

Cash Register Operations

Corrective Actions

Stockroom Organizing

Shipment Arrangements

Register Preparation

New Business Opportunities

Activating Phones

Merchandising

Following Up with Clients

Customer Understanding

Mobility Devices

WORK HISTORY SALES ASSOCIATE & STOCKER 06/2022 to CURRENT Dollar General Hattiesburg, Mississippi

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Loaded and unloaded merchandise using ladder and pallet jack. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings. Achieved perfect attendance and on-time record.

Maintained customer satisfaction with quick and professional handling of product returns.

Engaged with customers to effectively build rapport and lasting relationships.

SECURITY OFFICER 08/2016 to 04/2022

Treasure Bay Casino And Hotel Biloxi, MS

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Patrolled and monitored premises in company vehicle, on bicycle and by foot.

Checked and verified photo identification prior to granting facility access. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Reported suspicious activities and persons to law enforcement. Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Reported irregularities such as fire and safety hazards to maintenance. Monitored employee activities, confirming compliance with security regulations.

Secured personal and company goods against robbery, vandalism and illegal entry.

Permitted entry with escort for approved persons into secure locations. Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Contacted law enforcement in case of unauthorized persons, documents and materials.

Authorized entrance papers and granted or denied entrance to building. Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Identified violators and escorted departing personnel to guard against theft of property.

Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval. Monitored and authorized entrance and departure of Number employees and visitors daily.

Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas. Secured Number doors in office and main building.

Participated in staff meetings, special events and professional development activities.

Conducted Timeframe patrols of key areas to spot and control security concerns.

Moved throughout facility and among customers to remain aware of developing security situations.

Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.

Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.

Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.

EDUCATION Diploma Computer Engineering Technology 05/2000 Hattiesburg High School, Hattiesburg, MS

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