Customer Service It Support
Resume:
Zeldric Blackmon McDonough, GA, *****, US • +1-404-***-****
ad1i8i@r.postjobfree.com • LinkedIn
Qualifications Summary
Technically astute, versatile, and solutions-oriented professional equipped with a strong passion for delivering impeccable IT support, while ensuring optimum organizational effectiveness. IT Support
Fully capable of providing robust technical support to multiple customers, managing various user accounts, and installing/maintaining hardware as well as software.
Ability to coordinate with customers through multiple communication channels for furnishing solutions,
troubleshooting issues, and handling complaints.
Team Leadership & Communication
Instrumental in leading/training high-performance teams to accomplish defined milestones within deadlines.
Possess articulate interpersonal communication skills to boost overall productivity and engagement.
Customer Service
Expert in providing world-class customer service to attain maximum client satisfaction and retention.
Skilled in fostering excellent customer experience by maintaining full compliance with quality standards.
Instrumental in addressing numerous customer queries to ensure superior service delivery.
Key Strengths
Track record of leveraging superior organizational and prioritization abilities to perform exceptionally.
Proficient in contributing to efficient management of a high-volume workload and consistently meeting as well as exceeding customer expectations.
Education & Credentials
High School Diploma (2009)
Prattville High School, Prattville, AL
Certification
CompTIA A+ Certification Kennesaw State University - Kennesaw, GA (Expected Completion 2022) Professional Experience
Purple Innovations, McDonough, GA 2021 – Present
Production Associate
Provide remarkable support with production line assembly processes, ensuring seamless workflows. Conduct detailed inspection of various assembled products with an aim to ensure compliance with established quality standards. Play an integral role in successfully attaining production targets within strict deadlines.
● Ensured proper assembly of all products through vigilant monitoring.
● Drove production and handling of materials across the factory, while adhering to all safety guidelines. National DCP (NDCP), McDonough, GA 2018 – 2020
Loader Operator
Demonstrated excellent performance in leveraging effective picking techniques to accurately select orders at a pace of 150 cases per hour. Performed exceptionally in selected in the freezer as well as cooler environments. Acted as a desk clerk for incoming customer orders via in-person and email. Ensured proper staging/identification of completely picked orders.
● Established a system of work distribution amongst employees to enable fair and even workflows.
● Exhibited remarkable flexibility to serve in multiple roles across the fast-paced warehouse. Page 2 2
KeHE Distributors, Aurora, CO 2017 – 2018
Order Selector
Selected orders according to wave assignment in an efficient and timely manner. Performed down stacking and sweeping to maintain optimum cleanliness of assigned aisles. Managed the inventory available for stocking and restock. Excelled at conforming with all the safety guidelines and procedures.
● Distinguished in maintaining a pick rate of 300 per hour.
● Provided robust suggestions, while switching between order selector and cherry picker. In-Touch Contact Centers. Aurora, CO 2015 – 2016
Customer Service Representative
Provided superior customer service by rapidly responding to numerous incoming calls, emails, and live chat. Proactively placed and modified multiple orders for current members. Ensured full customer satisfaction by leveraging exceptional problem solving and communication skills. Facilitated in signing up new members with various subscriptions and products.
● Gained strong expertise in Zendesk and served as a floor mentor.
● Played a vital role within a new campaign and successfully implemented several procedures. Lightspeed Delivery, Denver, CO 2014 – 2015
Warehouse Manager
Carried out safe intaking and unloading of items for stocking. Promoted and sustained excellent physical condition of warehouse with an aim to enable streamlined operations. Established and maintained robust security and safety protocols to ensure overall safety. Orchestrated various items for timely pickup and delivery.
● Maintained accurate count of all outgoing as well as incoming orders.
● Furnished support with planning and updating multiple routes for drivers. United Parcel Services, Montgomery, AL 2010 – 2014 Sorter/Packer
Displayed outstanding proficiency in load/unloading parcels from trailers, while maintaining a high activity level using safe work methods. Handled several packages with great care with a keen focus on avoiding damages. Scanned each parcel for assuring delivery to the correct locations. Successfully met hourly deadlines through strong attention to detail across a fast-paced environment.
● Supervised and training of new onboards to boost overall performance.
● Ensured full compliance with company safety regulations to maintain a safe work environment. Additional Experience
Case Picker The Home Depot - McDonough, GA
Customer Service Representative Comcast, Denver, CO Inventory Specialist Scholastic Book Fair, Aurora, CO Environmental Service Worker Cambridge Care Center, Lakewood, CO Stocker/Sales Associate Petsmart, Montgomery, AL Technical Proficiencies
WMS AS400 Software Zendesk Microsoft Office Suite
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