Jovania Johnson

**** ***** ** ** ****** Tx

492-***-**** ad1i8c@r.postjobfree.com

Summary

Detailed-oriented and self-motivated professional with an excellent track record of significantly increasing service quality and customer base.

Received daily phones from individuals and Managed Care Organizations (MCO) to resolve issues with insurance billing, attendant care approvals, Medicaid Eligibility

Patient billing using ICD and CPT coding with HMO,PPO, Medicare and Medicaid claim

Skills:

Excellent communication skills

Team Player

Can work independently with or without moderate supervision

Able to comprehend and master new material quickly

Loving and sympathetic to the needs of others

Education:

Westwood College Dallas, Texas

Medical Insurance Coding and Billing

ATI Training Center Dallas, Texas

Business Administrative Technology

Experience:

National Care Dental (NCD) Dallas, TX Dec 2021- Nov 2023

Member Care Agent

•Helped in greeting patients, answering multi line telephone, appointment scheduling

•Dealing with patient charting and answering patient billing questions, Helping patient fill out all documentation as needed

•Billing word processing and accounting database using Medisoft Software, TDHconnect Medicaid program

•Third party insurance verification, Patient Account Follow up, EDI claims billing

•Patient billing using ICD and CPT coding with HMO,PPO, Medicare and Medicaid claims

Lil Scholar Child Care Cedar Hill, TX Feb 2014 – May 2020

Administrative Assistant

Texas Department of Health & Human Svcs. Dallas, TX Dec 2006 – Jan 2014

Medicaid Eligibility Worker III, Community Care Worker III, Program Support Specialist III

•Received daily phones from individuals and Managed Care Organizations (MCO) to resolve issues with insurance billing, attendant care approvals, Medicaid Eligibility, and Start +Plus Waiver services (SPW)

•Utilized Medicaid systems Texas Medicaid Healthcare Partnership (TMHP), SASO system

•Played key role in transitioning individual from Nursing Facilities back into the Community

•Made a minimum of 40 daily phone calls to the custodian of records (medical, personnel, and insurance) to obtain the records of the plaintiffs in litigations

•Noted the custodian accounts of the phone conversation, and all the action that was taken

•Received invoices from the custodians and put in check requests to pay for the records

•Typing 55 wpm and Ten Key 18000 ksph

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