Customer Service Quality Assurance

LESLIA WILCHCOMBE

Ontario, Canada • 519-***-**** • ****************@*****.***

CUSTOMER SERVICE/OFFICE ADMINISTRATION

Highly motivated and enthusiastic team player with excellent customer service experience and office administration skills

Demonstrated ability to establish rapport with team members and customers and ensured seamless service delivery Strong organizational, problem solving and multi-tasking skills Able to work at a fast pace in both team oriented environments and independently Highly effective communicator verbally and written in English Physically fit and able to stand for long periods

CORE COMPETENCIES

• Customer Service Drive • Reception management • Analytical skills

• Communication Skills • Customer needs assessment • AML Awareness

• Attention to detail • Problem Solving/Reliable • Multitasking PROFESSIONAL EXPERIENCE

Customer Service /Receptionist

Greeted customers and offered immediate assistance in a professional manner

Responded to customer inquiries and provided information

Worked under pressure in order to meet established deadlines

Handled customer complaints effectively using conflict resolution techniques

Provided detailed product information to clients in a professional and friendly manner

Established rapport with customer and assisted in the location of products to meet their needs

Very passionate in serving clients

Multitask, work in consultation with co-workers to overcome technical problems etc. to achieve deadlines and provide excellent customer service

Professional Services Consultant

Organized office files and preserve privacy and confidentiality

Ensured accurate data with creation and maintenance of correspondence, reports and other documents

Determined when and the quantity of materials to order to maintain sufficient levels of supplies

Answered and directed telephone inquiries and assisted clients

Scheduled meetings, booked accommodations and prepared meeting materials

Created further interest in the company’s services by inviting customers to use services offered

Provided a high level of personalized customer service

Conducted conflict resolution with unsatisfied customers and ensured customer satisfaction

Followed up with clients

Apply own initiative to set priorities in daily tasks and large complex projects

Determine shipping dates so materials arrive at venue by required timeframe. Quality Assurance Officer,

Worked in various areas of banking including Treasury and Customer Service

Produced daily reports inclusive of Branch cash totals, Tracking Sheets, Daily Recap Totals, Branch Balancing

Ensured that standards and safety regulations are observed

Addressed and discussed issues and proposed solutions with superiors

Documented quality assurance activities and create audit reports

Made recommendations for improvement

Slot attendant

Ensured that all forms and documents are processed accurately and according to gaming and company procedures

Provided a wide variety of Guest assistance which includes processing slot transactions, making change, paying jackpots, and providing information regarding special events, promotions, and resort services

Accurately processed and reviewed all control documents relating to fill slips, credit slips, buy slips, jackpot slips, and W-2G forms

LESLIA WILCHCOMBE

Ontario, Canada • 519-***-**** • ****************@*****.***

Verified & paid jackpots

Greeted and welcomed customers as they entered the Slots area

Supplied information such as weather conditions, wind speed and direction and presence of local air traffic EMPLOYMENT HISTORY

Self-Employed, Professional Services Consultant, BAHAMAS 2021-2023 Receptionist, Jarol Investments, Bahamas 2021

Customer Service Representative, Itelbpo Smart Solutions, Ambit Energy 2019 Ambassador, KW Property Management, Bimini Sands, Guest Services 2018-2019 Compliance Officer & Treasury Lead Agent, BVC Holdings, Bet VEGAS Casino 2016 Quality Assurance Officer, CIBC First Caribbean International Bank Freeport & Nassau 2008-2016 Casino Cage Cashier/Slot Attendant, Isle Of Capri Casino 2003-2008 EDUCATION & TRAINING

Accounting Certificate, Bahamas Technical & Vocational Institute - Freeport, GB Bahamas 2021 Nail Technology, RNS Institute - Nassau, NP 2016

Mandarin, Bahamas Institute of Finance - Nassau, NP 2015 High School Diploma, Freeport Anglican High School - Freeport, GB 2000 Excellent references available upon request

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