Collections Specialist Customer Service

Cassie Dews

Collections Specialist

Frisco, TX **034

Contact: 469-***-**** Email: ad1i86@r.postjobfree.com

Professional Summary:

A diligent Collections Specialist with over 5 years of exceeding goals and delivering measurable results for clients. Highly skilled in team collaboration and finding sustainable solutions for revenue growth and maximizing reimbursements.

Key Skills

•Process Improvement

•Innovative

•Operational Development

•Work Collaborations

•Results Driven

•Analytical Mindset

•Written & Oral Communication

•Cross Development Leadership

•Customer Service

•Time Management

System knowledge/Proficiency:

•Microsoft Office Suite

•Medical Billing Collection System

•Epic

•eClinical Works

Work Experience:

06/2019- 02/2022 (Remote) Change HealthCare

Texas

Medical Collection Specialist

•Meet daily production by processing 7 claims per hour.

•Resolve credit balance claims.

•Identify billing trends and issues for potential organizational impact.

•Contributed to reducing AR over 120 by 15% with assigned payors.

•Apply A/R adjustments.

•Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution of claims.

•Research, identify and resolve patient billing queries using EMR database.

•Communicate financial obligation info to patient.

06/2017- 06/2019 Change HealthCare

Texas

Account Manager

•Responsible for maintaining support for high level, specific payer accounts.

•Authored 3 monthly in-person and zoom meetings, presentations, and product demonstrations.

•Upgraded onboarding training, leading to a client engagement increase of 55%.

•Build deep relationships with clients to understand their specific needs & brought $550K in upsells to satisfy those needs.

•Collaborated with team lead in managing 8 large, high visibility accounts.

05/2014- 06/2017 Concentra Urgent Care

Texas

Medical Account Specialist

•Extensive experience executing medical billing for commercial insurance.

•Capacity for adhering to company policy of confidentiality of information.

•Maximize revenue reimbursements on claim denials by 33% on assigned payors.

•Managed process with business office for writing off payments.

•Proficient in CPT-4 ICD-10 and other relevant coding

Education

AAS OF Accounting 2016 Brookhaven Community College

Business Trainee I, II, III Skills Achievement Award - 2016

Accounting Clerk Certificate- 2015

Accounting Assistant Certificate-2015

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