Lauren Jones Instructional Designer, Writer, Editor, Narrator

ad1i84@r.postjobfree.com LinkedIn 919-***-**** Raleigh, NC 27601

Innovative instructional designer and sought-after editor and writer combining extensive experience in various industries to deliver clear and concise content. Proven expertise in meeting with technical developers and stakeholders to gain an in-depth understanding of complexities and translating information into instructional material for trainers and operators. Accomplished in taking projects from concept to launch. Recognized for unique narration voice and style; video editing skills, strong ability to grasp technical concepts quickly, develop user-focused content strategies, and execute strategically planned projects in Chicago Manual and APA formatted styles. Strong collaboration skills with experience working remotely.

Areas of Expertise include:

e-Learning, ILT Content Design

Adult Learning Theory

Presentations & Designs

Camtasia

iSpring

Audacity & Audition

Narration

Video editing

MS Word, PowerPoint, & Excel

Course Facilitation

Captivate

Articulate 360 Rise & Storyline

Knowledge Anywhere LCMS

User & Reference Manuals

Quick Reference Guides

White Papers & Copywriting

LMS: SABA and Cornerstone

Adobe Creative Cloud

Professional Experience

Custom Digital Development • July 2019 – December 2020

Designed, developed, implemented, and performed narration for several courses for Girls, Inc.

Courses centered around STEM, girls’ empowerment, and active learning

Write the Vision Group • Raleigh, NC • August 2006 – January 2023

PRINCIPAL EDITOR /FREELANCE INSTRUCTIONAL DESIGNER

Remote Dissertation and thesis editor

Remote Part-time instructional designer

SAS Institute, Inc. • Cary, NC • August 2018 to present

SENIOR INSTRUCTIONAL SYSTEMS DESIGNER (Organizational Effectiveness and Development Program Team)

Instrumental in the design, development, and implementation of sales and management development training

Emphases: e-Learning and multi-media training assets

Responsible for providing consultation services for both internal and external audiences

Lead initiatives to increase employee capabilities, strengthen leadership, and improve organizational effectiveness, all in alignment with organizational priorities

Coordinate, facilitate, and host webinar series

Siemens (via Infosoft, Inc.) • Cary, NC • April 2016 to July 2018

INSTRUCTIONAL DESIGNER

Leveraged e-learning skill (ADDIE model), appropriate software, and adult learning expertise to refurbish content and build new online, self-paced, web-based training courses for Siemens hardware and software learners.

Improved instructional soundness and compliance with company standards while updating courses by interviewing subject matter experts to gain an in-depth understanding of necessary content for technical training.

Reduced the amount of non-essential courseware by applying course rationalization in designing documents based on stakeholder feedback on viable training solutions to enhance courses.

Collaborated with stakeholders to prepare content for translation into other languages.

Windstream Communications, Inc. • Raleigh, NC • July 2015 to March 2016

SENIOR INSTRUCTIONAL DESIGNER

Managed the full scope of analyzing training needs, designing solutions, writing content, editing, and obtaining approvals for the creation of quick reference guides (QRGs), system user guides, computer-based training (CBT), assessments, work sheets, and train-the-trainer guides. Developed eLearning solutions using Captivate and other tools.

Served as a “point of resolution,” implementing training solutions and working with training delivery team on scheduling, communication, and set-up to ensure a smooth launch.

Enhanced results by augmenting ADDIE with the six disciplines of breakthrough learning and utilization of the Successive Approximation Model (SAM).

NETAPP (via Varite, Inc. & ResolvIT, Inc.) • Morrisville, NC • November 2014 to June 2015

TRAINING BUSINESS ANALYST / TRAINING CONTENT DEVELOPER

Achieved initiatives in designing/developing course content and supporting materials using a blended solution (instructor-led and e-learning with ADDIE and adult learning strategies). Facilitated train-the-trainer exercises.

Captured widespread domestic and international audiences through tailored development of course content and materials for instructor-led classroom presentations, e-learning, and web-casts for virtual classrooms.

The American Institute of Certified Public Accountants (AICPA) • Durham, NC • September 2011 to October 2014

INSTRUCTIONAL DESIGNER / EDITOR

Designed, wrote, edited, and updated a variety of course content learning solutions including e-learning, Instructor-led training, virtual training sessions, and self-study programs. Edited AICPA publications, e-learning, and other materials prior to publication while adhering to grammatical and stylistic guidelines. Developed relationships with vendors and authors.

Strengthened effectiveness of learner/user materials by identifying training/development needs and working with content development managers to create CPE courses in compliance with organizational/national standards.

Designed and developed first onboarding program for new hires to (now-revamped) CPE team.

CISCO Systems (Via TEKSYSTEMS) • Morrisville, NC • December 2010 to July 2011

INSTRUCTIONAL DESIGNER

Wrote content suitable for teaching operating and troubleshooting procedures for commerce channel workspace users through acting as an information reviewer, designing and developing training material (e-learning modules, user guides, reference materials, and job aids).

Applied skills in writing content tailored to operator needs, engineering designs, and technical languages while gathering information required for manuals and support documentation.

Drove projects through the pipeline by managing the writing and research processes from origination to execution including researching, writing in an appropriate style/tone, proofing, and editing.

Family Dollar Stores, Inc. • Matthews, NC • May 2008 to November 2010

INSTRUCTIONAL DESIGNER

Served as an e-learning and adult learning specialist consultant to internal business clients on new and ongoing initiatives using content strategies and user experience design methodologies to enhance project effectiveness.

Helped improve technical abilities, soft skills, and performance management through the development, design, and facilitation of various corporate Team Member development courses.

American Research Institute • Morrisville, NC • December 2006 to March 2008

DESKTOP PUBLISHER/INSTRUCTIONAL DESIGNER

Developed graphics to illustrate concepts presented by the instructional designers and SMEs. Designed web based training and instructor-led training materials.

Assisted in the design of training activities, including lectures, focus groups, discussions, role-play simulations, case studies, demos, and experiential undertakings.

Education

MA, English, North Carolina State University / BA, English, Hampton University

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