Customer Service Accounts Receivable

JAMES W. ALEXANDER III

Cape Coral, FL, *****

*.***************@*****.*** / 239-***-****

SUMMARY

To obtain a position within a company where I can utilize my skills for further growth and advancement in an ever-changing work environment. Key Qualifications: Senior Service Technician with a technical background for over 14 years in Appliance & TV repair, specializing in in-home installations, evaluation, and diagnostics. Proficient in reading schematics for diagnostics and logistics for route development. Experienced Operations Manager with expertise in accounts receivable, driver dispatching, customer service, employee staffing, logistics, and IT support. Results-driven Management professional with 18 years of experience in daily operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. SKILLS

Appliance and TV repair

Reading schematics and diagnostics

Route development and logistics

Accounts receivable management

Customer service

Employee staffing and termination

IT support

Automotive electronic diagnostics and repair

Financial Management

Business Development

Logistics Oversight

Workflow Optimization

Process Improvement

Customer Retention

Customer Service

Contract Management

Data Analysis

Inventory Management

Maintenance Planning

Health and Safety Compliance

Performance Reporting

P&L Management

Team Leadership

Schedule Management

Operations Oversight

Technology

Staff Training

Negotiation

Management

Client Relations

EXPERIENCE

Operations Manager / Jaimes Towing & Recovery - Cape Coral, FL 05/2012 - Current Manage employee staffing, payroll, repair coordination, accounts receivable, logistics, and safety protocols Provide direct customer service in the field and office Handle part ordering for maintenance and IT support for the entire company Perform automotive electronic diagnostics and repairs. Developed and implemented operational procedures to ensure quality standards are met. Monitored and improved efficiency of processes, team performance, and customer service. Performed cost analysis for various projects to determine budget requirements. Maintained accurate inventory records to track stock levels and minimize costs. Established effective relationships with vendors to negotiate pricing and secure materials needed for production. JA

Ensured compliance with safety regulations and maintained a safe work environment for all personnel. Created detailed reports on the performance of individual departments within operations. Collaborated with management team on long-term strategic planning initiatives for the organization. Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Addressed customer concerns with suitable solutions. Lead Service Technician / Mr. Appliance - Cape Coral, FL 11/2013 - 05/2014 Directed and coordinated organization of service calls, financial and budget activities Provided in-home repair services for appliances under warranty and out of warranty Upsold customers on additional products and services. Provided technical support to customers on the phone and in-person. Identified, diagnosed, and resolved complex customer service issues. Conducted regular maintenance of equipment and assisted with repairs as needed. Trained new technicians on company policies, procedures, and protocols. Supervised a team of 5 junior technicians in their daily tasks. Performed troubleshooting to identify root cause of equipment malfunctions. Analyzed customer feedback data to ensure high quality standards were met. Monitored safety regulations to ensure compliance with industry standards. Maintained accurate records of inventory levels and order history. Provided guidance on proper usage of equipment to customers. Tracked inventory used and notified supervisor about re-ordering needs. Maintained certifications and completed training on systems and components. Trained new team members on service processes to increase productivity. Conducted service appointments to diagnose and fix problems. Followed established safety rules, OSHA guidelines and company safety policies and procedures. Implemented troubleshooting tactics to identify causes of poor machine performance. Reconditioned and repaired machine systems and components to return to operation. Area Service Lead / Repair Technician / Best Buy/Geek Squad - Fort Myers, FL 03/2001 - 11/2013 Held certifications through LG, Samsung, Vizio, Whirlpool, and Maytag for repair work Managed daily routing of service calls, part ordering, and inventory checks for service vans. Estimated costs to repair machinery, equipment or building structures. Installed equipment to improve energy or operational efficiency of residential or commercial buildings. Planned and laid out repair work using diagrams, drawings or schematic diagrams. Aligned and balanced new equipment after installation. Set up and operated machine tools to repair or fabricate jigs, fixtures or tools. Recorded type and cost of maintenance or repair work. Adjusted devices or control instruments using hand tools, levels or straightedges. Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs. Ensured compliance with company policies, safety regulations, and industry standards while performing repairs. Monitored inventory levels of spare parts and tools needed for repairs, ordering new items as necessary. Maintained detailed records of all work performed including labor hours, parts used, tests run. Assessed customer needs, communicated pricing options, and recommended the best solution for each situation. Performed preventative maintenance on repair equipment and machinery to ensure proper functioning. Conducted training for technicians on repairs, safety protocols, and quality assurance practices. EDUCATION AND TRAINING

Associate of Science: General Studies 04/2014

Florida SouthWestern State College - Fort Myers, FL GPA: 3.15

High School Diploma 01/2000

Fort Myers High

GPA: 3.24

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