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Customer Service Representative

Location:
Sobieski, WI, 54171
Posted:
November 28, 2023

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Resume:

Patrick J Williquette

920-***-****

ad1i6u@r.postjobfree.com

PROFESSIONAL SUMMARY:

Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in problem solving, organization and process analysis to enable team success. Committed to lifelong learning and going the extra mile to contribute to continuous improvement.

KEY SKILLS:

Leadership

Mentor

Purchasing

Conflict Resolution

Organization

Problem-Solving

Management

Process Improvement

Educator

Accounting

Recruiting

Strategize

EDUCATION:

UNIVERSITY OF WISCONSIN- Green Bay

Major: Bachelor of Science in Economics

Minor: Business Administration with Management Emphasis

PROFESSIONAL PROFILE:

Shawano, Pulaski & Green Bay School Districts Nov 2019- Present

Substitute Teacher

Instruct students in subject matter, using strong pedagogical skills

Follow teaching outline for course of study, assign lessons and provide feedback to students

Effectively collaborate with teaching colleagues and administrators on best practices in teaching and learning

Develop curriculum and provide teaching to 4K special education and IEP students

Participate in faculty and professional meetings, professional development experiences, educational conferences, and teacher training workshops

GP Cleaning, LLC- Sobieski, WI Mar 2009- Dec 2022

Business Owner- Office & Industrial Cleaning

Sales & Marketing- Set up appointments with prospective clients to learn their needs/concerns and to develop a contract to meet those needs. Increased revenue each year from 2010 to 2017

Hiring & Training- Developed recruitment program to attract, identify and source qualified candidates. Responsible for all onboarding activities.

Customer Service-Build trust-filled relationships with customers and internal counterparts through open communication, follow-up, and timely problem resolution.

Manager- Maximized scheduling and effective communication for employees. Provide positive work environment for employees. Ensure documentation for work completed is correct and accurate.

Accounting- Maintain employee payroll files and keep pay plan documentation up to date. Review analyze and verify payroll reports for accuracy. Provide quality assurance for charges prior to invoicing through audits, to ensure the accuracy of data and collection.

Bay Lakes Council- Appleton, WI July 2021-Sept 2022

District Executive

Provide leadership to local Scout Troops and Packs and retention efforts

Organized and facilitated Scout recruitment events

Obtained highest number of new Scouts through recruitment efforts within the Bay Lakes Council

Implemented a process to follow up with Scout units on the Friends of Scouting fundraising campaign

Played a key role in the success of yearly rechartering of Troops and Packs in the Voyageur District

Collaborated with internal and external partners to increase popcorn sales to over 120% over 2020

Bear Paw Scout Camp- Mountain, WI June- Aug 2020-2022

Camp Director for Scouts BSA

Developed and implemented a hiring process for the 60+ staff members that needed to be secured

Streamlined and determined salary amounts for camp staff

Trained, mentored, and guided camp staff to become successful counselors

Restructured camp program, integrating higher quality food services, customer service for Scouts and leaders along with enhanced safety design measures to maintain a safer quality camp

During 2020, one of the few camps to open nationwide

Attained National Accreditation – 2020-22

Eggers Industries- Neenah, WI Dec 2007- Jan 2009

Flush Door Sales and Customer Service Manager

Hire, train, and manage 15 inside sales representatives in a call center environment

Provide evaluation and discipline, while determining pay raises on yearly reviews

Had override authority in determining discount rates and expediting terms with customers

Dealt with customer issues on pricing or discrepancies with quote requests

Helped determine price points on materials and help facilitate the parameters of quoting

Created strong relationships with nationwide distributors

Traveled nationwide to meet with regional sales personnel and local distributors

Headed Eggers Corporate Initiative Sales team to help streamline inefficient processes and reduce costs

Bergstrom Automotive- Oshkosh, Neenah, Appleton, WI Dec 2005- Nov 2007

Finance and Insurance Manager

Process and fund automotive loans and leases

Run customer credit bureaus to determine financial rates to automobile purchases

Understand lending programs through various financial institutions

Work with lending institutions, i.e., Harris Bank, GMAC, North Shore, Wells Fargo, US Bank, etc., to obtain funding for the customer

Prepare information and provide tax documentation for state and federal paperwork

Work with Department of Motor Vehicles to provide proper licensing, titling, and registration

Prepare and selling of different financial products, i.e., Credit, Life and Disability Insurance, Guaranteed Asset Protection, Extended Service Contracts, Vehicle Maintenance Packages, etc.

Obtained Wisconsin Credit and Insurance License

Set all- time average dollars per vehicle at Buick-Pontiac-GMC Appleton dealership- Dec 2006

Helped Increase Appleton Buick-Pontiac-GMC store by $250 per vehicle over 2005

Helped train Finance and Insurance Managers at Milwaukee Chevrolet and Hummer locations

Increased Oshkosh Import Superstore dollars per vehicle by 16% over 2005

Sold most vehicle maintenance contracts in entire Bergstrom organization- July 2006- Feb 2007

OTHER INTERESTS:

Current Cubmaster, Den Leader, and Committee Chair for Pack 4468

Assistant Scoutmaster Troop 1044

Earned Eagle Scout Award

Member of National Eagle Scout Association

National Order of the Arrow Vigil Member

Completed training for National Camp School

Completed Red Cross Lifeguard and CPR certifications

Completed NRA Range Safety Officer Training

Avid sports memorabilia and card collector



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