Customer Service Representative
Resume:
Patrick J Williquette
*************@*****.***
PROFESSIONAL SUMMARY:
Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in problem solving, organization and process analysis to enable team success. Committed to lifelong learning and going the extra mile to contribute to continuous improvement.
KEY SKILLS:
Leadership
Mentor
Purchasing
Conflict Resolution
Organization
Problem-Solving
Management
Process Improvement
Educator
Accounting
Recruiting
Strategize
EDUCATION:
UNIVERSITY OF WISCONSIN- Green Bay
Major: Bachelor of Science in Economics
Minor: Business Administration with Management Emphasis
PROFESSIONAL PROFILE:
Shawano, Pulaski & Green Bay School Districts Nov 2019- Present
Substitute Teacher
Instruct students in subject matter, using strong pedagogical skills
Follow teaching outline for course of study, assign lessons and provide feedback to students
Effectively collaborate with teaching colleagues and administrators on best practices in teaching and learning
Develop curriculum and provide teaching to 4K special education and IEP students
Participate in faculty and professional meetings, professional development experiences, educational conferences, and teacher training workshops
GP Cleaning, LLC- Sobieski, WI Mar 2009- Dec 2022
Business Owner- Office & Industrial Cleaning
Sales & Marketing- Set up appointments with prospective clients to learn their needs/concerns and to develop a contract to meet those needs. Increased revenue each year from 2010 to 2017
Hiring & Training- Developed recruitment program to attract, identify and source qualified candidates. Responsible for all onboarding activities.
Customer Service-Build trust-filled relationships with customers and internal counterparts through open communication, follow-up, and timely problem resolution.
Manager- Maximized scheduling and effective communication for employees. Provide positive work environment for employees. Ensure documentation for work completed is correct and accurate.
Accounting- Maintain employee payroll files and keep pay plan documentation up to date. Review analyze and verify payroll reports for accuracy. Provide quality assurance for charges prior to invoicing through audits, to ensure the accuracy of data and collection.
Bay Lakes Council- Appleton, WI July 2021-Sept 2022
District Executive
Provide leadership to local Scout Troops and Packs and retention efforts
Organized and facilitated Scout recruitment events
Obtained highest number of new Scouts through recruitment efforts within the Bay Lakes Council
Implemented a process to follow up with Scout units on the Friends of Scouting fundraising campaign
Played a key role in the success of yearly rechartering of Troops and Packs in the Voyageur District
Collaborated with internal and external partners to increase popcorn sales to over 120% over 2020
Bear Paw Scout Camp- Mountain, WI June- Aug 2020-2022
Camp Director for Scouts BSA
Developed and implemented a hiring process for the 60+ staff members that needed to be secured
Streamlined and determined salary amounts for camp staff
Trained, mentored, and guided camp staff to become successful counselors
Restructured camp program, integrating higher quality food services, customer service for Scouts and leaders along with enhanced safety design measures to maintain a safer quality camp
During 2020, one of the few camps to open nationwide
Attained National Accreditation – 2020-22
Eggers Industries- Neenah, WI Dec 2007- Jan 2009
Flush Door Sales and Customer Service Manager
Hire, train, and manage 15 inside sales representatives in a call center environment
Provide evaluation and discipline, while determining pay raises on yearly reviews
Had override authority in determining discount rates and expediting terms with customers
Dealt with customer issues on pricing or discrepancies with quote requests
Helped determine price points on materials and help facilitate the parameters of quoting
Created strong relationships with nationwide distributors
Traveled nationwide to meet with regional sales personnel and local distributors
Headed Eggers Corporate Initiative Sales team to help streamline inefficient processes and reduce costs
Bergstrom Automotive- Oshkosh, Neenah, Appleton, WI Dec 2005- Nov 2007
Finance and Insurance Manager
Process and fund automotive loans and leases
Run customer credit bureaus to determine financial rates to automobile purchases
Understand lending programs through various financial institutions
Work with lending institutions, i.e., Harris Bank, GMAC, North Shore, Wells Fargo, US Bank, etc., to obtain funding for the customer
Prepare information and provide tax documentation for state and federal paperwork
Work with Department of Motor Vehicles to provide proper licensing, titling, and registration
Prepare and selling of different financial products, i.e., Credit, Life and Disability Insurance, Guaranteed Asset Protection, Extended Service Contracts, Vehicle Maintenance Packages, etc.
Obtained Wisconsin Credit and Insurance License
Set all- time average dollars per vehicle at Buick-Pontiac-GMC Appleton dealership- Dec 2006
Helped Increase Appleton Buick-Pontiac-GMC store by $250 per vehicle over 2005
Helped train Finance and Insurance Managers at Milwaukee Chevrolet and Hummer locations
Increased Oshkosh Import Superstore dollars per vehicle by 16% over 2005
Sold most vehicle maintenance contracts in entire Bergstrom organization- July 2006- Feb 2007
OTHER INTERESTS:
Current Cubmaster, Den Leader, and Committee Chair for Pack 4468
Assistant Scoutmaster Troop 1044
Earned Eagle Scout Award
Member of National Eagle Scout Association
National Order of the Arrow Vigil Member
Completed training for National Camp School
Completed Red Cross Lifeguard and CPR certifications
Completed NRA Range Safety Officer Training
Avid sports memorabilia and card collector
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