Teressa Evans

816-***-**** ad1i5y@r.postjobfree.com Kansas City, MO 64130

SKILLS

●Efficient use of all basic office equipment.

●Proficient in processing both computer and physical file management

●Initial contact person with client; taking and relaying messages and providing pertinent information when required

●Data entry of technical information that require 100% accuracy to ensure customer/client has uninterrupted service

EXPERIENCE

Randstad - Kansas City, MO - Customer Service Representative

07/2019 - 01/2022

●Provided primary customer support for internal and external customers.

●Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

●Answer customer telephone calls promptly to avoid on hold wait times.

Amazon - Kansas City, KS - ICQA Associate Tier 1

10/2017 - 02/2019

●Monitored inventory accuracy and movement using manual or computerized inventory systems.

●Communicated with management about potential inventory risks to fulfill orders on time.

●Conducted periodical cycle counts to prevent potential inventory issues.

City Of Grandview, Grandview, MO - Assistant Court Clerk

09/2016 - 02/2017

● Proved successful working within tight deadlines and a fast paced atmosphere.

●Processed payments for fines and fees, maintained accurate drawers,issued receipts and updated account balances.

●Answered inquiries from the general public regarding judicial procedures, court appearances and trial dates.

●Answered telephone calls, took messages and transferred calls to appropriate colleagues.

Cosentino’s Market, Kansas City, MO - Deli Clerk

07/2015 - 09/2016

●Promoted new or high value food items by creating attractive displays in cases and other customer facing areas.

●Made food according to standard recipes with requested changes for customer satisfaction.

●Maintain clean, trash free workspace and safety.

Ascensus, Kansas City, MO - Mail Operations Representative

11/2014 - 01/2015

●Scheduled and communicated freight pickup and delivery information

●Input transfer data into Software and manually updated accounting and certificate records

●Prepared orders to orchestrate transfers, tracked transactions an documented activities with detailed records

Macy’s, Overland Park, KS - Imaging Assistant

10/2011 - 02/2012

●Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.

●Responded to requests for information from media or designated appropriated spokesperson or information source.

Ericsson, Sprint, Overland Park, KS - RFSA Support Technician

01/2011 - 09/2011

●Provide network surveillance, troubleshoot and restore service affecting network issues, dispatch field personnel to appropriate network site locations and coordinated resources to resolve situations.

AT&T, Kansas City, MO - Line Translation Specialist

01/1996 - 12/2009

●Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

●Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.

EDUCATION

Paseo High School, Kansas City, MO - High School Diploma

Penn Valley Community College, Kansas City, MO - Medical Secretary

CERTIFICATIONS

Professional Development 06/2017 - 07/2017

Women’s Employment Network Kansas City, Missouri

Certificate Of Graduation - Career Transition

Certification Of Completion - Workplace Management Series

Goal Setting and Time Management

Four Temperaments

WorkPlace Etiquette

Problem Solving and Decision Making

United Way Greater Kansas City Volunteer - Assigned to Kansas City Ballet

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