Human Resources Customer Service

Lindsy Liranzo

Corona, NY ad1i5w@r.postjobfree.com 347-***-****

Key Skills

Excellent Communication Skills

Problem-Solving

Time Management

Adaptability

Experience

Rego Park Health Care, HR Assistant Corona, 06/21-Current

● Assist with day to day operations of the HR functions and duties

● Provide clerical and administrative support to Human Resources executives

● Compile and update employee records (hard and soft copies)

● Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

● Coordinate HR projects (meetings, training, surveys etc) and take minutes

● Deal with employee requests regarding human resources issues, rules, and regulations

● Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)

● Communicate with public services when necessary

● Properly handle complaints and grievance procedures

● Coordinate communication with candidates and schedule interviews

● Conduct initial orientation to newly hired employees

● Assist our recruiters to source candidates and update our database Chewy. Customer Support Specialist Remote, 03/18-06/21

● Handle inbound call queries from clients

● Assist subscribers with account queries, billing issues, payments

● Aim to solve any problems that may arise

● Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time

● Follow set out protocols to resolve the issue or answer the question

● Continuously build up knowledge about company products and services

● Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships

● Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties

● Keep daily recordings, and log tickets for query resolutions in the electronic database Afflac, Customer Service Representative Flushing, 11/17-02/18

● Clarified insurance issues and concerns with policyholders

● Provided excellent customer services to the clients.

● Completed follow-up calls with all new customers to increase customer satisfaction.

● Trained, assisted and evaluated new employees in customer service techniques.

● Provide customer support through calls and assisting with questions and problems to help acquire and retain profitable business.

Amida Care, Customer Service Representative Corona, 06/17-11/17

● Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

● Demonstrate accuracy in processing client policy modifications based on the data given

● Verify new customers coverage and present policyholders with proof of insurance paperwork

● Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

● Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

● Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved Education:

● Highschool Diploma- Corona, NY

Skills:

● Attention to detail

● Verbal and written communication

● Empathy

● Active Listening

● Technical knowledge

● Adaptability

● Resourcefulness

● Product Knowledge

● Relationship Building

● Proactive

● Friendliness

● Problem Solving

Contact this candidate