Objective

Administrative or call center position allowing for demonstration of organization, customer service, communication, and administrative supportive skills.

Profile

Motivated, personable business professional with a successful track record of getting the job done. Talent for quickly adapting to updated technology, policy, and procedures. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate work production and meeting stringent company guidelines.

Flexible and versatile – able to maintain a sense of calm under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Report Preparation

Written Correspondence

General Office Skills

Data Entry

Insurance Billing/medical Coding

File Maintenance

Customer Service

Call Center Experience

Microsoft office skills

Manage daily mail

Front-Office Operations

Professional Presentations

Medical Terminology

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Highly developed interpersonal, written, and verbal skills with the ability to deliver effective presentations

computer proficiency with extensive skills covering a variety of applications and software, including but not limited to, Microsoft Office Suite (Access, Excel, Word

Ability to quickly learn and master varied computer programs, policies, and procedures; thus excellent adaptability

CUSTOMER SERVICE/PROBLEM SOLVING

Impeccable customer service skills combined with the ability to think-outside-the-box to resolve problems

Perform front-office operations

DETAIL MASTERY & ORGANIZATION

Exceptional time management and organizational skills that include the ability to competently multi-task to meet tight deadlines

Employment History

Xerox Inc. – Tallahassee, FL

Customer Care Specialist 2012- 04/2016

Clark Cleaning Services – Tallahassee, FL

Office Assistant 2007-2012

Oppenheim Research – Tallahassee, FL

Research Assistant 2006-2007

Affiliated Computer Services – Tallahassee, FL

Customer Service Representative, 2004-2006

WORKFORCE PLUS – Tallahassee, FL

Customer Service Representative, 2003 – 2004

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