Lashonda Collins

510-***-**** • ad1i4s@r.postjobfree.com • Hayward, CA 94544

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Summary

Skills • Strategic Planning

• Business Development

• Operations Management

• Project Management

• Employee Training and Development

• Team Leadership

• Staff Development

• Performance Evaluations

• Policy Implementation

05/2023 - Current

Manager, KinderCare Learning Centers, Pleasanton, CA 04/2014 - 01/2021

Manager, Kidango, Newark, CA

Experience

• Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service.

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• Trained employees on additional job positions to maintain coverage of roles. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

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Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

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Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

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Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention

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Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

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• Assisted children in development of social, communication and problem-solving skills.

• Instructed children on good sanitary habits when washing hands, using bathroom or eating. Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

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• Planned organized schedules for regular field trips and in-facility activities.

• Responded to classroom emergencies and helped handle medical, emotional and behavioral 06/2010 - 12/2011

Associate Teacher, Head Start Program, Oakland, CA concerns.

Backed up childcare providers with resources and support to successfully manage classroom environments.

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• Monitored student progress and assisted students and teachers with resolving problems. Conducted small group and individual classroom activities with students based on differentiated learning needs.

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• Advocated for needs of the students with disabilities. Developed interesting and interactive learning methods tailored to help students with individual needs.

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• Incorporated interactive visual aids into student lesson plans to support learning objectives.

• Encouraged student empathy of others to build confidence and improve self-image.

• Enhanced lessons using Smart Board technology and computers.

• Facilitated student operation of augmented communication devices. 01/2001

Child Development

Early Childhood College, San Francisco, CA

High School Diploma

James Logan High School, Union City, CA

Education And

Training

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