Alba Davila

Assistant Store Manager

Newport News, VA 23607

ad1i4i@r.postjobfree.com

+1-757-***-****

Work Experience

Custodian/Janitor

Red Coats, Inc - Newport News, VA

September 2020 to Present

I'm a covid cleaner

Assistant Store Manager

Speedway - Newport News, Virgina

November 2008 to April 2019

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Met or surpassed business targets on regular basis through strategic employee engagement and forward- thinking planning.

Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Managed scheduling for store shifts to accomplish proper staffing at all times. Maintained high levels of organization in store by directing customers and replenishing merchandise.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.

Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Coached team on effective upselling and cross-selling methods. Oversaw and improved Product or Service deliveries worth more than $ Amount per year through efficient coordination of Action and Action . Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Trained and managed associates in customer service and sales techniques. Conducted store inventories once per quarter.

Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.

Reconciled daily sales transactions to balance and log day-to-day finances with Software . Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number %. Maintained exceptionally clean, customer-friendly and well-run Type department. Assisted Job title in meeting standards for customer service and quality. Processed payments for credit and debit cards and returned proper change for cash transactions. Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Rotated merchandise and displays to feature new products and promotions. Performed mandatory audits to ensure compliance in all areas were met. Education

GED

Enterprise Academy - Newport News, VA

1999

Skills

• Store Management Experience (10+ years)

• Retail Management

• Upselling

• Interviewing

• Merchandising

• Supervising Experience

• Assistant Manager Experience (10+ years)

• Pricing

• Spanish

• Property management

• Office manager experience (10+ years)

• Customer service (10+ years)

• Custodial Experience (4 years)

• Recruiting

• Management

• Commercial Cleaning (4 years)

• Sales Management

• Cash Handling

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