Brittany Keyes

Madison, AL *****

ad1i3z@r.postjobfree.com

+1-256-***-****

Work Experience

FedEx Package Handler

FedEx - Starkville, MS

April 2020 to Present

responsible for managing all aspects of a specific department, including organizing products, stocking shelves, assigning tasks to staff, training and promoting staff, and being a part of the hiring process for that department.

Sales Representative

DIRECTV - Huntsville, AL

March 2022 to July 2022

Generating new revenue through closing sales by acquiring new business customers and growing existing customers.

Responsible for daily calling appointment-setting with key decision makers. Promote DirecTV’s corporate image in all business interactions with prospective customers. Develop new business leads through networking.

Educate customers on DirecTV’s product and services. Design effective proposals and quotes, and respond in a timely manner to Requests for Proposals.

Present the proposal and product demonstrations in a professional manner using the available resources. Enter all new sales orders utilizing the sales order management system. Practice effective time management for sufficient sales activity. Attend local networking events as part of lead genera Homemaker

Peoria, IL

July 2018 to March 2020

My former husband is in the military. Where we were stationed in Peoria, Illinois. Where I stayed home with our four small children.

Fema Diaster Worker

Sol Engineering

April 2013 to July 2018

● Provide support for community when disaster has been declared.

● Working as part of a team to deliver food and cleaning supplies.

● Setting up safety equipment.

Jewelry Sales Associate

Walmart - Columbus, MS

August 2017 to May 2018

● Received and processed cash and credit payments for in-store purchases.

● Opened and managed customer layaway accounts.

● Opened and closed the jewelry counter, including securing all fine jewelry merchandise, opening and closing cash registers.

● Placed special merchandise orders for customers.

● Shared product knowledge with customers while making personal recommendations.

● Resolved customer complaints by exchanging merchandise, refunding money or adjusting bills.

● Changed watch batteries

● Removed and added links to watch bands based on customer preference . Customer Service Representative

Sitel - Starkville, MS

September 2012 to August 2013

● Determined requirements by working with customers.

● Answered inquiries by clarifying desired information; researching, locating, and providing information.

● Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

● Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.

● Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.

● Maintained call center database by entering information.c

● Kept equipment operational by following established procedures; reporting malfunctions.

● Updated job knowledge by participating in educational opportunities.

● Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Receptionist

Little Angels Child Care - Starkville, MS

February 2008 to January 2012

● •Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

● •Received payment and recorded receipts for services.

● •Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

● •Heard and resolved complaints from customers and public.

● •File and maintain records.

● •Transmit information or documents to customers, using computer, mail, or facsimile machine.

● •Schedule appointments, and maintain and update appointment calendars.

● •Analyze data to determine answers to questions from customers or members of the public. Education

High School Diploma

Hebron Christian School

May 2007

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