Technical Support High Level
Resume:
Scott Keller
Seattle, WA 98103
ad1i3m@r.postjobfree.com
Work Experience
Azure Technical Support Representative
**/**** - *******, ********, *******, WA
Working currently for Mindtree as a Senior Tech for Microsoft Azure Technical Support with Premier customers and Level 2 Consumer support cases.
Highlights of Contributions:
●Provide high-level support and troubleshooting for the Azure Infrastructure Team
●Cover the building and maintaining of all the Azure Infrastructure, as well as collaborating with other Azure teams to assist customers
●Maintain a high level of customer support and satisfaction for Premier Government and Consumer customers
●Assist customers in building CLI and PowerShell Scripts
●Provide backup support for the Azure Networking Team
System Engineer
12/2015 – 04/2017, Tata Consulting Services
10/2009 – 12/2015, eXtreme consulting, Kirkland, WA
10/2008 – 10/2009, Symantec, Redmond, WA
Worked through 3 different companies doing the same job. Working directly with the GFS team at Microsoft to resolve issues with the Deployment Server software as well as other software and network related issues in a technical roll. Developed multiple scripts and tools to help improve the GFS service in a Systems Engineer Role.
Highlights of Contributions:
●Provided high-level troubleshooting and technical services for a major enterprise customer.
●Perform account management for customer to ensure timely answers to their problems and successful implementation of Altiris software.
● Assist in design of large, scalable enterprise environments with Altiris and Microsoft products for implementation.
●Interface between customer, development and product management in coordinating all feature requests and bug corrections.
●Train sales engineers and customers on Altiris Deployment Server software.
●Focus on Windows Server 2012 R2/2016 datacenter implementation, Virtual Server/Hyper-V, and Deployment Server implementation and design. Designed and scripted different programs for use in the GFS environment to save large amounts of time and work every time they are used.
●Using powershell with a hyper-v api library, created a management suite of tools to manage and create Hyper V labs.
●Troubleshoot network issues via packet sniffing to resolve network problems.
Altiris Support Engineer
5/2004 – 10/2008, Altiris\Symantec, Lindon, UT
Worked as an advanced technician for the Deployment Server product. Also provided training to the internal support team.
Highlights of Contributions:
●Trained global support staff at the Japan and Australia offices.
●Worked advanced support tickets and assisted other techs with answers and product info.
●Helped design and create test lab for testing enterprise environments.
●Created labs for the training team to use in teaching customers real world situations.
●Supported Altiris environments using Windows and Linux systems.
Novell Support Engineer
1/2001 – 5/2004. Sento, American Fork, UT
Worked as Novell tech support on the Group wise and Directory services team.
Highlights of Contributions:
●Supported Novell DS4.1
●Support for Groupwise email
●Tech support for multiple Systems, spam/virus filtering software’s
Skills
Skill Name
Skill Level
Last Used/Experience
Altiris Deployment Server
Expert
2017, 13 years
Windows OS(3.1,NT,95-2016)
Expert
Currently used, 25 years
VBS
Intermediate
Currently used, 2 years
SQL
Intermediate
Currently used, 8 years
Network Traffic Packet Analysis
Intermediate
Currently used, 5 years
Powershell
Intermediate
Currently used, 2 years
CLI
Expert
Currently used, 25 years
Notification Server
Symantec Ghost Solution Suite
Hyper-v
Azure Infrastructure
VMware
Intermediate
Expert
Advanced
Advanced
Intermediate
2008, 2 years
2017, 5 years
Currently used, 6 years
Currently used, 1 year
2009, 5 years
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