Ralph Ganaden

ad1i2r@r.postjobfree.com • LinkedIn • Riverside, CA 92507 • 951-***-****

Operational Leadership

Strategic Operations Management / Team Building and Leadership / Customer Service and Support Resources Allocation and Optimization / Process Improvement Initiatives / Business Development and Growth Dynamic, resourceful, and results-oriented professional with 20 years’ experience and demonstrated success in developing and implementing effective operational strategies to achieve and exceed predefined sales and business development targets. Possess specialist expertise in recruiting, training, and developing teams to enhance productivity, efficiency, and profitability. Comprehensive knowledge of retail business fundamentals, including sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, merchandizing and displays, budget administration, and expense control. Strategic and performance-driven individual with proven track record of making business decisions by assessing market competition, analyzing consumer trends, and understanding customer feedback. Expert presenter, negotiator, and businessperson; able to communicate effectively across multiple levels of organization.

• Planning and Implementation

• Cost Reduction and Avoidance

• Loss Prevention Initiatives

• Transportation/Logistics

• HR-related Operations

• Display Strategies

• Inventory Management

• Warehouse Management

• Performance Management

• Productivity and Efficiency

• Relationship Development

• Safety Culture Building

Career

WALGREENS, Fontana, CA. 2022 to current

Store Manager

Improved store sales, profitability and profits through proper merchandising, protection of store assets, training and development of team members.Monitors and analyzes the customer service provided by team members. Supervised operation of the store and pharmacy, including analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.

● Analyzed pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy and works with Clinic Coordinator to ensure performance and support.

● Identified sales opportunities to ensure the growth and performance of the store and pharmacy.

● Managed inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.

● Supervised the control of the store money including register counts, withdraws & deposits

● Supervised receiving, stocking, pricing, returning, and transferring of merchandise.

● Managed operations of assigned location including strict compliance with any and all applicable laws and regulations.

● Ensured compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members

Amazon Sortation Center, Jurupa Valley, CA 2019 to 2022

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Ralph Ganaden

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Area Manager L5

Led a highly motivated team of process assistants and associates to accurately sort and ship +400k of packages to our guests daily while driving safety, quality and scan accuracy. Support all safety and OSHA compliance to build a safety culture. Daily engagement with associates to drive standard work and productivity while supporting safety, human resource, learning, facilities and transportation team initiatives.

● Highest Connection Score for both sortation center and customer return department leadership team

● Improved inbound & outbound cart rate by 40% from single digit matrix to double digit

● Mentored and trained 8 process assistants to lead a +200 associate team to process 100k to 120k packages on two shifts

● Successfully launched a Customer Service Return department within a sortation center

● Launched a novel AMZL Undeliverable cross dock processing 80-90 trailers of returns

● Expanded reverse logistic department from 18 to 32 tables within a year opening

● Captainship included leading COST, Engagement, ADAPT, and AsianAmazon (DEI) initiatives Jimbo’s Natural Markets, San Diego, CA 2017 to 2019 Store Manager

Oversaw store operations by achieving financial targets while maintaining a focus on outstanding customer service, employee satisfaction, store presentation, and a safe and secure working environment. Maximize sales and gross profits, while controlling costs and maintaining budgets for operations, supplies and expenses. Manage store inventory by minimizing out-of-stocks and excessive inventory, deleting slow moving products, and effective stocking. Maintain positive working relationships with all staff and management.

● Led, trained, and developed a team of 70+ employees to ensure the smooth execution of assigned tasks and responsibilities for achieving performance excellence.

● Earned recognition and praise from senior leadership for developing and implementing effective operational and merchandizing strategies to maximize sales and guest satisfaction.

● Delivered excellent results; increased sales by 10%; maximized customer satisfaction, reduced expenses, and minimized shrinkage.

● Maintained a high standard of customer service throughout the store by maximizing time on sales floor, providing support for staff, and reinforcing customer service standards. Sprouts Farmers Market, Temecula CA 2007 to 2017

Store Manager

Orchestrated and implemented effective operational strategies to successfully manage the daily operations for a $30 million grocery store. Maintained the attractive appearance of the store through proper merchandising and regular cleaning and maintenance. Supported and developed staff through clear direction, coaching, and reinforcement. Ensured compliance with applicable policies, procedures, and standards.

● Led a store team of 9 department managers and 290 associates to provide guest excellence, quality and safe food production

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● Increased sales by double digit +15% six consecutive quarters after re-grand opening

● Achieved highest People Matrix scores for trust and development (high 90%)

● Inventory control and fresh shrink management expertise

● Designated district special project coordinator opening, remodeling, and closing of stores in the Inland Empire, CA.

Education

Bachelor of Arts, Business Administration

Long Beach, State University - Long Beach, CA

Associate of Arts, Business Administration

Goldenwest College - Huntington Beach, CA

Professional Certification:

Pharmacy Technician Certification (California)

Safe Food Certification National Restaurant Food Handling Association

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