Valerie Elder

Anderson, IN *****

ad1i2o@r.postjobfree.com

+1-765-***-****

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

I uphold outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Authorized to work in the US for any employer

Work Experience

Door Control

Indy Scream Park - Anderson, IN

October 2023 to November 2023

• Responsible for reading the rules to each customer group before they enter an attraction.

• The main responsibility is to ensure customers know the rules before entering the attractions, so that they don't cause any harm or damage to any employees or the attraction itself.

• This position is just like a security job, as the last person to tell these people what's right and what's wrong.

• Made sure customer's wore following the rules. If they wore not I would have to enforce the rules or radio upper management.

• You had to know how to multi-task and be great at customer service.

• I was promoted to management in less than a month. Supervisor

Conduent (Verizon Wireless) - Anderson, IN

September 2015 to October 2020

• Managed and overseen a team of call center agents.

• Motivated and supported agents through feedback and clear communication.

• Assisted with taking agents’ calls if they couldn't handle the workload at any given moment.

• Improved quality of results by recommending changes.

• Provided product/service information by answering questions and offering assistance.

• Kept track of employee attendance, and made sure work procedures wore complied with.

• Assisted in hiring and onboarding new employees.

• Prepared monthly and annual performance reports.

• Created targets and goals for improvement.

• Exceptional customer service expertise.

• Developed/implemented new procedures.

• Gained a reputation for working well on a team.

• Received multiple awards such as agent of the month, team player award, top 5 agent, supervisor of the month.

• Beat customer resolution targets for multiple months in a row. Shift Supervisor

Pizza King - Anderson, IN

June 2014 to May 2015

• Managed daily schedules, employee shifts, and time-off requests

• Assigned duties to employees and oversee their progress

• Ensure that daily sales/production goals are met

• Count cash at the end of the shift and manage bank deposits

• Trained and integrate new workers

• Provided guidance and feedback to employees when needed

• Handle customer and employee complaints

• Set priorities and managing details

• Resolved conflicts between employees

• Transferred products and other objects to and from the worksite on occasion

• Was in charge of daily inventory

• Supervised and engaged in preparing food

• Was in charge of closing the store nightly on my shifts

• Verified maintenance of equipment, facility, and grounds are being maintained to company standards.

• Adhered to cash handling and reconciliation procedures in accordance with company policies and procedures.

• Completed Serve-Safe manager certification

• Obtained my Indiana license to serve alcohol

Cashier/Sales Associate

Cox Supermarket - Alexandria, IN

June 2011 to May 2014

• Provided a positive customer experience with fair, friendly, and courteous service.

• Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.

• Kept track of all cash and credit transactions

• Resolved customer issues and answers questions.

• Processed refunds and exchanges

• Helped customer's with any inquires

• Made sure work area was always clean and safe

• Assisted front end managers with task at registers.

• Improved customer service, increasing customer satisfaction by 12%

• Efficiently answered questions, resolved customers’ concerns, and handled refunds and exchanges. Received 100% 5-star feedback from customers.

Education

Certified Nursing Assistant in Nursing

Ivy Tech Community College - Anderson, IN

October 2005 to May 2006

General educational development

Ivy Tech Community College - Anderson, IN

November 2005 to April 2006

Skills

• Conflict Management

• Team Management

• Management

• Food Safety

• Communication skills

• Leadership

• Problem solving

• Teamwork

• Time management

• Emotional Intelligence

• Adaptiablity

• Active Listening

• Decision-Making

• Collaboration

• Empathy

• Customer service

• Attention to detail

• Critical thinking

• Interpersonal skills

• Computer skills

• Organizational skills

Certifications and Licenses

CNA

June 2006 to June 2011

A Certified Nursing Assistant (CNA) is a state certified professional that provides direct, hands-on care to patients in various settings within healthcare. CNAs are tasked with assisting in the direct daily care of patients under the supervision of a Registered Nurse (RN), or a Licensed Practical Nurse (LPN). CPR Certification

September 2007 to April 2011

A CPR certification is a credential that qualifies the holder to perform a life-saving procedure on someone who cannot breathe on their own due to a near-drowning incident, suffocation or a cardiac event. Cardiopulmonary resuscitation involves the use of rescue ventilation and chest compressions. First Aid Certification

September 2007 to November 2009

The Adult First Aid/CPR/AED course incorporates the latest science and teaches students to recognize and care for a variety of first aid emergencies such as burns, cuts, scrapes, sudden illnesses, head, neck, back injuries, heat and cold emergencies and how to respond to breathing and cardiac emergencies for victims.

ServSafe

July 2014 to July 2017

A ServSafe certificate shows your understanding of food safety, particularly in a restaurant setting. This certificate is not required to work in food service, but it will make you a more qualified candidate, as Indiana law requires foodborne illness protection training of at least one food handler per establishment.

Driver's License

November 2005 to Present

A driver's license or driving permit is a legal authorization, or the official document confirming such an authorization, for a specific individual to operate one or more types of motorized vehicles. Alcoholic Beverage Permit

June 2014 to Present

Permits are characterized as one or two or three way permits, meaning your business may sell beer only, or beer and wine only, or beer, wine, and liquor. A permit could be obtained for a retailer restaurant/bar, liquor package store, grocery store, race track, social club, hotel, and more.

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